Difference between revisions of "ATC/Current/AdminGuide/About action maps"
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps_best_practices|display text=Best practices}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps_best_practices|display text=Best practices}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Video: Create an action map that offers a proactive chat}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Video: Create an action map that offers a proactive chat}} | ||
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*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} | *{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} | ||
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| − | |sectionheading= | + | |sectionheading=Create an action map |
| − | |description=Learn how to | + | |description=Learn how to create and manage your action maps. Action maps work on desktop applications and mobile devices. |
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|sectionheading=Trigger an action map | |sectionheading=Trigger an action map | ||
| − | |description= | + | |description=Configure an action map to trigger based on segment match or user activity. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=About triggers}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=About triggers}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Trigger based on segment match}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Trigger based on segment match}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=Trigger based on user activity}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=Trigger based on user activity}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerbyOutcome|display text=Trigger based on outcome probability}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerbyOutcome|display text=Trigger based on outcome probability}} | ||
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Select_action}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Select_action}} | ||
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic= | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging}} |
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=Web chats}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | ||
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|sectionheading=Schedule group | |sectionheading=Schedule group | ||
|description=In addition, for an action map that offers a web chat, you can select a schedule group to designate when agents are available. {{MINTYDOCSPRODUCT}} offers chats only when agents are available to connect with customers who accept the chat offers. | |description=In addition, for an action map that offers a web chat, you can select a schedule group to designate when agents are available. {{MINTYDOCSPRODUCT}} offers chats only when agents are available to connect with customers who accept the chat offers. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=ScheduleGroup|display text=Overview}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=ScheduleGroup|display text=Overview}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=ScheduleGroup|display text=Schedule group}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=ScheduleGroup|display text=Schedule group}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=EmergencyGroup|display text=Emergency group}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=EmergencyGroup|display text=Emergency group}} |
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|sectionheading=Prioritize the action maps | |sectionheading=Prioritize the action maps | ||
Revision as of 13:51, November 4, 2020
Learn how to build action maps that use different types of actions to enhance and extend a customer's journey.
Contents
Overview and best practices
Improve your action maps by reviewing the overall process for building them and our suggested best practices.
Create an action map
Learn how to create and manage your action maps. Action maps work on desktop applications and mobile devices.
Trigger an action map
Configure an action map to trigger based on segment match or user activity.
Select your action
Configure the action that the action map will use to engage your users.
- About actions
- [[ATC/Current/AdminGuide/Select_action|]]
- About web messaging
- Web chats
- Content offers
- Webhooks
- Architect flow actions
Define outcome probabilities
Altocloud uses AI to predict the actions your users will take. Help refine its modeling by identifying outcome probabilities.
- [[ATC/Current/AdminGuide/Outcome_probabilities|]]
- Configure outcome probability
Apply to webpages
An action map can trigger on any page where you use Genesys Predictive Engagement to track user activity. When you build an action map that uses aNo results, you need to identify the webpages where the offer should appear. You can also specify pages where the offer should not appear.
Route the action map
Configure how Genesys Predictive Engagement routes users who respond to aNo results and who are ready to work directly with a person.
Schedule group
In addition, for an action map that offers a web chat, you can select a schedule group to designate when agents are available. Genesys Predictive Engagement offers chats only when agents are available to connect with customers who accept the chat offers.
Prioritize the action maps
Multiple action maps can potentially trigger on a webpage. To ensure that Genesys Predictive Engagement picks the most appropriate one, configure the priority for each action map.
Activate or deactivate
To temporarily prevent an action map from triggering, deactivate it.
- [[ATC/Current/AdminGuide/Activate_inactivate|]]
Maintain action maps
Monitor action maps
Use analytics to assess the effectiveness of your action maps.