Difference between revisions of "ATC/Current/AdminGuide/About segments"
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Revision as of 11:44, July 15, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to identify (segment) users based on their shared characteristics. Later, you design action maps to engage specific segments of users and then filter by segments to evaluate how well you are engaging them.
Best practices and examples
Improve how you build segments by reviewing best practices and examples.
Segments
Build and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
Attributes and operators
Conditions are the criteria by which Genesys Predictive Engagement assigns users to segments. Every condition must have an operator.
Use segments
Use segments to trigger action maps and to evaluate user activity.
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