Difference between revisions of "ATC/Current/AdminGuide/About segments"
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{{TaskSummary | {{TaskSummary | ||
|DisplayName=About segments | |DisplayName=About segments | ||
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|TocName=About segments | |TocName=About segments | ||
| + | |Dimension= | ||
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|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|ComingSoon=No | |ComingSoon=No | ||
|Context=Learn how to identify (segment) users based on their shared characteristics. Later, you design {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}} to engage specific segments of users and then {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=filter by segments }} to evaluate how well you are engaging them. | |Context=Learn how to identify (segment) users based on their shared characteristics. Later, you design {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}} to engage specific segments of users and then {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=filter by segments }} to evaluate how well you are engaging them. | ||
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|TSSection={{TSSection | |TSSection={{TSSection | ||
|sectionheading=Best practices and examples | |sectionheading=Best practices and examples | ||
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#EditSegment|display text=Edit a segment}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#EditSegment|display text=Edit a segment}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=Display a segment to an agent}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=Display a segment to an agent}} | ||
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ActivateSegment|display text=Activate or | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ActivateSegment|display text=Activate or deactivate a segment}} |
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DeleteSegment|display text=Delete a segment}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DeleteSegment|display text=Delete a segment}} | ||
}}{{TSSection | }}{{TSSection | ||
| − | |sectionheading= | + | |sectionheading=Attributes and operators |
|description=Conditions are the criteria by which {{MINTYDOCSPRODUCT}} assigns users to segments. Every condition must have an operator. | |description=Conditions are the criteria by which {{MINTYDOCSPRODUCT}} assigns users to segments. Every condition must have an operator. | ||
| − | |relatedarticles=*{{Link- | + | |relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Attributes}} |
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor}} | ||
Revision as of 19:52, April 30, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to identify (segment) users based on their shared characteristics. Later, you design action maps to engage specific segments of users and then filter by segments to evaluate how well you are engaging them.
Best practices and examples
Improve how you build segments by reviewing best practices and examples.
Segments
Build and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
Attributes and operators
Conditions are the criteria by which Genesys Predictive Engagement assigns users to segments. Every condition must have an operator.
Use segments
Use segments to trigger action maps and to evaluate user activity.
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