Difference between revisions of "ATC/Current/AdminGuide/About segments"
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|sectionheading=Best practices and examples | |sectionheading=Best practices and examples | ||
|description=Improve how you build segments by reviewing best practices and examples. | |description=Improve how you build segments by reviewing best practices and examples. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Best_practices|display text=Best practices}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Best_practices|display text=Best practices}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segment_examples|display text=Examples}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segment_examples|display text=Examples}} |
| + | *{{Link-SomewhereInThisVersion|manual=Event|topic=6_Secs|anchor=VideoEventTags6SecsSegments|display text=Video: use an event tag to build a segment of users who wait 6 seconds on a page}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Segments | |sectionheading=Segments | ||
|description=Build and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget. | |description=Build and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DuplicateSegment|display text=Duplicate a segment}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DuplicateSegment|display text=Duplicate a segment}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#EditSegment|display text=Edit a segment}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#EditSegment|display text=Edit a segment}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=Display a segment to an agent}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=Display a segment to an agent}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ActivateSegment|display text=Activate or inactivate a segment}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ActivateSegment|display text=Activate or inactivate a segment}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DeleteSegment|display text=Delete a segment}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DeleteSegment|display text=Delete a segment}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Conditions and operators | |sectionheading=Conditions and operators | ||
|description=Conditions are the criteria by which {{MINTYDOCSPRODUCT}} assigns users to segments. Every condition must have an operator. | |description=Conditions are the criteria by which {{MINTYDOCSPRODUCT}} assigns users to segments. Every condition must have an operator. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Campaign_Attributes}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Campaign_Attributes}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesJourney}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesJourney}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Custom_attributes}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Custom_attributes}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Use segments | |sectionheading=Use segments | ||
|description=Use segments to trigger action maps and to evaluate user activity. | |description=Use segments to trigger action maps and to evaluate user activity. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map when a segment matches}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=Filter the Visitor Activity report by segments}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=Filter the Visitor Activity report by segments}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments_assigned|display text=View the segments assigned to a user in LiveNow (admins)}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments_assigned|display text=View the segments assigned to a user in LiveNow (admins)}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Matched_segments|display text=View the segments assigned to a user in the Journey gadget (agents)}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Matched_segments|display text=View the segments assigned to a user in the Journey gadget (agents)}} |
}} | }} | ||
}} | }} | ||
Revision as of 15:36, January 8, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to identify (segment) users based on their shared characteristics. Later, you design action maps to engage specific segments of users and then filter by segments to evaluate how well you are engaging them.
Best practices and examples
Improve how you build segments by reviewing best practices and examples.
Segments
Build and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
Conditions and operators
Conditions are the criteria by which Genesys Predictive Engagement assigns users to segments. Every condition must have an operator.
- [[ATC/Current/AdminGuide/About_conditions|]]
- Operators
- Visitor attributes
- Campaign attributes
- Visitor journey attributes
- Custom attributes
Use segments
Use segments to trigger action maps and to evaluate user activity.
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