Drilldown: Article

None (23) · No (1378) · Yes (66)

Draft:PEC-WFM (145) · PEC-WFM (144) · Draft:PEC-REP (141) · PEC-REP (138) · Draft:DES (121) · DES (107) · Draft:PEC-REC (66) · PEC-REC (47) · Draft:PEC-AS (46) · PEC-AS (46) · WID (38) · Draft:PEC-OU (34) · PEC-OU (33) · Draft:PEC-AD (33) · PEC-AD (31) · Draft:WID (31) · Draft:Mixed (22) · Draft:PEC-GPA (20)

Other values: ; DC Draft:AppStudio Draft:ContentAdmin Draft:DC Draft:GAA Draft:PE-GPR Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Email Draft:PEC-ES Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-ROU Draft:PEC-VM Draft:PEC-Voice Draft:QNA Draft:Solution GAA Mixed PE-GPR PEC-Admin PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Email PEC-ES PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-ROU PEC-VM PEC-Voice QNA Solution User:Tgilchri

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (26) · No (1429) · Yes (12)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Standard responses (6) · Getting Started (6) · Agent Details Activity Report (5)

Other values:

None (42) · Getting Started (6) · Agent Details Activity Report (5)

Other values:

None (1420) · ADResponse (4) · ADResponses (2) · BasicApp (5) · bots (5) · CallbackClickToCall (6) · email, digital (2) · Journey (2) · Metrics (6) · OSHelp (1) · RealTime (14)

None (28) · Administrator (4) · Agent folder (1) · Agent Setup (92) · Agent Workspace (64) · Callback (36) · Chat (2) · Cloud Data Download Service (10) · Co-Browse (12) · Designer (227) · Digital Channels (11) · Email (2) · eServices Manager (24) · Genesys Agent Assist (9) · Genesys App Studio (4) · Genesys Multicloud CX Mixed Mode (12) · Genesys Predictive Routing (14) · Genesys Recording, Quality Management, and Speech Analytics (113) · Genesys Softphone (14) · Gplus Adapter for Salesforce (38) · Intelligent Workload Distribution (4) · Internal Content Administration (5) · IVR Administration (16) · Outbound (CX Contact) (67) · Platform Administration (7) · QnA Service (2) · Reporting (278) · Routing and Designer (2) · Solutions (9) · Voice (2) · Voicemail (2) · Widgets (69) · Workforce Management (287)

None (63) · Admin (38) · Administrator (169) · Agent (129) · CXContact (64) · DCPEGuide (4) · Deployment (34) · Designer (227) · Developer (27) · Developers (2) · ETLRef (12) · GCAPI (8) · GCDeveloper (3) · GVP (8) · Help (12) · ManageCC (90) · RPRT (221) · RT (42) · SDK (36) · Small (1) · Supervisor (162) · SupervisorHelp (13) · Test (2) · User (86) · UserGuide (4) · WDEPlugin (7) · WritersGuide (1) · WWEAgent (2)

None (279) · Workforce Management (234) · Designer (228) · Reporting, Reporting GCXI (195) · Recording (113) · Agent Setup (75) · CX Contact (66) · Pulse Reporting (42) · Platform Administration (42) · Workforce Administration (40) · Callback (34) · IVR Administration (24) · Reporting GCXI (21) · Agent Workspace (9) · Cloud Data Download Service (8) · Agent Workspace, Agent Setup (5)

Other values: ; Agent Desktop Agent Setup, Agent Workspace Agent Setup, Cloud Data Download Service Agent Setup, Designer, Platform Administration Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration App Studio Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting GCXI Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management

None (1445) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (1467)