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Other values: ; ATC AUTH DES Developer Draft:AppStudio Draft:ATC Draft:ContentAdmin Draft:DES Draft:GPWFM Draft:GVP Draft:PE-GPR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:STRMS Draft:System GAMD GASN GWS PE-GPR PEC-Admin PEC-CAB PEC-WFM ReleaseNotes System User:Marudhu.pandian@genesys.com VM

None (86) · GenesysCloud (36) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (104) · GenesysEngage-onpremises (24) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

No · None · Yes · Other

None (148) · Administrator (33) · Administrator, Developer (7) · Administrator, Supervisor (1) · Developer (65) · Supervisor (2)

Localize widgets and services (5) · WebChat (5) · Console (5) · SideBar (5) · Toaster (5) · Engage (5) · Overlay (5) · WebChatService (5) · WindowManager (5) · Common (4) · App (4) · Cookies (4) · Widgets Bus API overview (4) · Genesys Widgets extensions (4) · Accessibility (4) · Customize appearance (4) · Supported browsers (4) · Interdependencies (4) · ChannelSelector (4) · CallUs (4)

Other values: ; About Digital Channels Admin About Event Stream About Genesys Engage cloud private edition Activity History Agent Details Activity Report Agent namespace Agent Workspace / Workspace Web Edition (SIP) use case APIs by Service Architecture Authentication (SSO) Authentication Overview Availability Service Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Building staffing for multiple activities Calendar Callback Callback Widget CallbackService Chains Chat Bots Click-to-Dial Cloud Data Download Service Overview Co-browse Collaboration Configuration Configuration namespace Configure Agent UI Configure Event Stream Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configure widgets and services Configuring SSO Corinne's callback diagram-2/20 Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy the URS Strategy Subroutines Deploy Webphone Deploying Widgets Designer on AKS Developer Sandbox Developing with the Service Client API Digital Email namespace Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform Engage Widget F5 BIG-IP for OpenShift Feature support and known limitations Generalized Architecture Generating a Visual Diff for Helm Charts and Containers Genesys Designer Genesys Multicloud CX - Key security features Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys Portal metrics Genesys Voice Platform (GVP) Genesys Widgets deployment guide Genesys Widgets overview Genesys Widgets videos Get started Gplus Adapter for Salesforce Lightning (v9) GVP Service Discovery architecture Historical Reporting / Genesys CX Insights How to handle a workitem How to manage workitems How Widgets works Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Installing Integrating Gplus Adapter Interaction namespace Introduction to Engage Cloud APIs Logs Macros and Job Aids Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Media namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitor predictor feature coverage Monitoring Service Offers Omnichannel Desktop Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Prepare for Gmail integration Provision Agent Setup Provision an API key for GES Provision Event Stream Provision SAML-based SSO Public Repository Links Redis requirements for Voice services Rich Media Routing Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Secure Email Overview Setup VXLAN tunnels to the Openshift Cluster Statistics Overview StatsService Storage requirements Styling the Widgets Summary of monitoring support System namespace Task Routing Overview Telemetry Integration Tenant Settings Third-Party Messaging Overview TLS for Genesys Engage Servers Types of tracked data Typography Upgrade, rollback, or uninstall Designer User Data Management Overview Using Copy and Paste Format for Statistics Using the Developer Console Voice Bots Voice namespace Web Real-Time Communication (WebRTC) Agents use case WebChat Widget WFM Configuration Objects WFM Policy Objects Workspace Web Edition with Genesys Digital Channels

None (34) · Localize widgets and services (5) · WebChat (5) · CallUs (4) · SideBar (4) · Customize appearance (4) · Supported browsers (4) · Cookies (4) · Genesys Widgets extensions (4) · Console (4) · Toaster (4) · Common (4) · Accessibility (4) · Overlay (4) · ChannelSelector (4) · Engage (4) · Widgets Bus API overview (4) · WebChatService (4) · WindowManager (4) · App (4)

Other values: ; Activity History Agent Details Activity Report Agent namespace Architecture-GVP Service Discovery Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Building staffing for multiple activities Calendar Callback Callback Widget CallbackService Chains Chat Bots Click-to-Dial Co-browse___ Collaboration Configuration Configuration namespace Configure Agent UI Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configure widgets and services Configuring SSO Console___ Corinne's callback diagram-2/20 Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy the URS Strategy Subroutines Deploy Webphone Deploying Widgets Designer Designer on AKS Developing with the Service Client API Digital Digital Channels Email namespace Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform Engage Widget Engage___ F5 BIG-IP for OpenShift Feature support General Architecture Generating a Visual Diff Genesys Multicloud CX - Key security features Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys Portal metrics Genesys Widgets deployment guide Genesys Widgets overview Gplus Adapter for Salesforce Lightning (v9) GVP How to handle a workitem How Widgets works Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Integrating Gplus Adapter Interaction namespace Logs Manage field codes Manage PII Manage SMS Keywords Manage standard responses Media namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Monitoring in OpenShift Monitoring Service Offers___ Omnichannel Desktop Overlay___ Overview Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Prepare for Gmail integration Provision an API key for GES Provision Event Stream Public Repository Links Redis requirements for Voice services Reporting Rich Media Routing Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Setup VXLAN tunnels to the OpenShift Cluster SideBar___ StatsService StatsService___ Styling the Widgets Suite Level Requirements Summary of monitoring support System namespace Telemetry Integration TLS Toaster___ Types of tracked data Typography Upgrade, rollback, or uninstall Use Cases Using Copy and Paste Format for Statistics Voice Bots Voice namespace WebChat Widget WebChatService___ WebRTC agents WFM Configuration Objects WFM Policy Objects Widgets videos WindowManager___ Workitems Workspace Web Edition

None (249) · sr (3) · WebChat (2) · WebChatService (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (20) · Admin (11) · Administrator (21) · Agent (2) · AuthPEGuide (1) · CABPEGuide (1) · deploy (1) · Deployment (26) · Designer (1) · DESPEGuide (2) · DevConsole (1) · Developer (16) · Developers (2) · GCAPI (28) · GCDeveloper (11) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GPWFMPEGuide (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (1) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (1) · SCAPI (8) · SDK (54) · Small (1) · STRMSPEGuide (3) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (2) · WebAPIs (9) · WebRTCPEGuide (4) · WritersGuide (3)

None (243) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (5) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (256)

None (248) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)