Drilldown: Article

None (10) · No (164) · Yes (4)

Draft:PEC-AS (82) · Draft:PEC-CAB (20) · PEC-AS (57) · PEC-CAB (19)

None (42) · GenesysCloud (2) · GenesysEngage-cloud (132) · GenesysEngage-onpremises (2)

No · None · Yes · Other

None (36) · Administrator (136) · Administrator, Developer (2) · Administrator, Developer, Supervisor (2) · Developer (2)

Bulk Import (3)

Other values: ; (New) Task summary: contact center setup Access Groups Add and manage Caller ID Agent and Agent Group Annex Agent and contact center statistics Agent desktop settings overview Agent groups Agent settings overview Blob Storage Business attributes Callback scenarios Capacity rules Case and toast data Channel options Chat channel options Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure global login Configure inactivity timeout options Configure voice ringtones (voice) Configuring Capacity rules Configuring Click-To-Call-In Groups Configuring Country and Number Validation rules Configuring Region Affinity rules Contacts Controlling user access Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create multi-channel agents Deploy Genesys Engagement Service Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Export agent accounts Facebook channel options Genesys Multicloud CX REST APIs and tutorials for Callback Genesys Softphone Getting started Getting started with Callback Global favorites Gplus Adapter for Salesforce options How Agent Setup works How Callback works Import agents Interaction channels Interaction history advanced search Manage agents and other users Manage business attributes by transaction Manage group memberships Manage Team Communicator options Managing callbacks Monitor callback queues My Channels options Outbound channel options Platform administration Provision an API key for GES Provisioning Callback in Designer Provisioning CAPTCHA Provisioning Push Notifications Provisioning the Click-to-Call-In scenario Public and private keys Recording options Registering for access to statistics Roles Routing Scenario: Onboarding agents and supervisors Service Client options Settings and configuration overview Single Sign-On Standard responses Statistics options Supervisor options Templates Transactions Troubleshooting and validating functionality Twitter channel options Use templates to configure agents View audit trail Viewing Click-To-Call-In records Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Workitem channel options

None (4) · Bulk Import (3)

Other values: ; (New) Task summary: contact center setup Access Groups Agent and contact center statistics Agent Annex Agent desktop settings overview Agent groups Agent settings overview Blob Storage Business attributes Callback Callback scenarios Caller ID Capacity rules Case and toast data Channel options Chat channel options Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure global login Configure inactivity timeout options Configure voice ringtones Configuring Capacity rules Configuring Click-To-Call-In Groups Configuring Country and Number Validation rules Configuring Region Affinity rules Contacts Controlling user access Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create custom agent states Create multi-channel agents Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Export agent accounts Facebook channel options Genesys Multicloud CX REST APIs and tutorials for Callback Genesys Softphone Getting started Getting started with Callback Global favorites Gplus Salesforce options Import agents Interaction channels Interaction history advanced search Manage agents Manage business attributes by transaction Manage group memberships Manage Team Communicator options Managing callbacks Monitor callback queues My Channels options Outbound channel options Platform administration Provision an API key for GES Provisioning Callback in Designer Provisioning CAPTCHA Provisioning Push Notifications Provisioning the Click-to-Call-In scenario Public and private keys Recording options Registering for access to statistics Roles Routing Scenario: Onboarding new agents Service client options Settings and configuration overview Single Sign-On Standard responses Statistics options Supervisor options Templates Transactions Troubleshooting and validating functionality Twitter channel options Use templates to configure agents View audit trail Viewing Click-To-Call-In records Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Workitem channel options

None (168) · CallbackClickToCall (6) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (4) · Administrator (34) · CABPEGuide (3) · ManageCC (135) · Source (2)

None (38) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Platform Administration (10)

None (178)

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