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Article > Product : Digital Channels or Intelligent Workload Distribution or Universal Contact Service

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Standalone:
None (79) · No (110) · Yes (13)
productshort:
DC (9) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEC-IWD (43) · Draft:PEP-DC (1) · Draft:UCS (12) · PEC-DC (32) · PEC-IWD (40) · UCS (13)
Platform:
None (155) · GenesysCloud (3) · GenesysEngage-cloud (36) · GenesysEngage-onpremises (6) · GenesysEngage_cloud (2)
ComingSoon:
None (77) · No (124) · Yes (1)
Role:
None (163) · Administrator (29) · Administrator, Developer (8) · Adminstrator (2)
DisplayName:
None (27) · Before you begin (10) · Architecture (9) · High availability and disaster recovery (8) · Configure IWD (4) · Pre-configure tenant objects (4) · Provision API keys (4) · Enable a tenant for Digital Channels (4) · Provisioning overview (4) · Deploy Digital Channels using Docker Compose (4) · Set up IWD (3) · Logging (3)
Other values:
TocName:
None (129) · Configure Agent UI (2) · Configure IWD (2) · Create Service Channel (1) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · Frequently Asked Questions (2) · Getting started with Advanced Chat (2) · How Digital Channels works (2) · How IWD works (2) · Integrate IWD with WFM (2) · Integrate with Genesys Hub (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Manage field codes (1) · Manage PII (1) · Manage standard responses (1) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Provision SMS (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up Facebook and Twitter (2) · Set up IWD (3) · Set up SMS (2) · Set up WhatsApp (2) · Setting up Integration for Inbound and Outbound SMS (2) · Setting up Integration for Outbound Email Campaigns (2) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (6) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)
Dimension:
None (189) · deploydigital (4) · Journey (6) · sr (3)
Product: (Click arrow to add another value)
Manual:
None (6) · Administrator (63) · DCPEGuide (43) · Deployment (17) · Developers (6) · IWDDMPEGuide (20) · IWDPEGuide (22) · UCSPEGuide (25)
Application:
None (186) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4) · intelligent Workload Distribution (2)
UseCase:
None (197) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (160) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (8) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (10) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (8)

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