Drilldown: Article

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Article > Standalone: No & Role : Agent or Supervisor or None & Dimension: None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (233) · PEC-WFM (205) · Draft:PEC-REP (157) · Draft:ContentAdmin (143) · Draft:WID (129) · Draft:PEC-Developer (89) · Draft:PEC-ROU (86) · Draft:ATC (82) · Draft:PrivateEdition (72) · Draft:PEC-GSM (69) · ATC (66) · PEC-REP (52) · PrivateEdition (52) · Draft:GAWFM (51) · PE-GPR (49) · Draft:PE-GPR (46) · Draft:PEC-AS (45) · Draft:PEC-OU (42) · Draft:HCA (35) · ContentAdmin (32)
Other values:
Platform:
None (810) · GenesysCloud (99) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (1220) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (26) · GenesysEngage-cloud, PureConnect, GenesysCloud (65) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (93) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (12) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (81) · PureConnect, GenesysEngage-cloud (7) · PureEngage (14)
ComingSoon:
None (587) · No (1825) · Yes (39)
Role: (Click arrow to add another value)
DisplayName:
None (64) · Configuration (28) · API Commands (27) · Logging (23) · Metrics (17) · Getting started (16) · Localization (15) · Overview (12) · Prerequisites (9) · Interdependencies (8) · New in this Release (6) · Architecture (6) · Logging in and out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Get started (6) · Schedules (6)
Other values:
TocName:
None (523) · Configuration (36) · API Commands (27) · Getting started (16) · Localization (15) · Genesys Multicloud CX (11) · Upgrade, rollback, or uninstall (11) · Overview (10) · Genesys Cloud CX (10) · Prerequisites (9) · Activity History (7) · PureConnect (7) · Screen pops (6) · Logging in and out (6)
Other values:
Dimension: (Click arrow to add another value)
Product:
Workforce Management (436) · Reporting (208) · None (172) · Internal Content Administration (169) · Genesys Predictive Engagement (144) · Widgets (137) · Genesys Multicloud CX Private Edition (109) · Genesys Predictive Routing (93) · Routing and Designer (88) · Genesys Skills Management (69) · Outbound (CX Contact) (68) · Gplus Adapter for Microsoft Dynamics 365 (56) · Developer (53) · Gplus Adapter for WFM (51) · Agent Setup (48) · Genesys Dialog Engine (45) · Digital Channels (40) · Designer (36) · nGAGEMENT (35) · Intelligent Workload Distribution (34)
Other values:
Manual:
Supervisor (284) · Deployment (181) · Administrator (169) · Admin (168) · Agent (115) · WebAPIs (91) · CX Insights (87) · SDK (84) · PEGuide (83) · Help (65) · WritersGuide (65) · Test (63) · User (60) · AdminGuide (60) · Developers (57) · SupervisorHelp (53) · CXContact (50) · Operations (42) · RPRT (39) · ManageCC (34)
Other values:
Application:
None (2192) · IVR Administration (8) · Pulse Reporting (26) · Workforce Management (225)
UseCase:
None (2448) · CE01, CE19 (1) · CE37 (2)
PEPageType:
None (2295) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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