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Article > Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
None
& Dimension:
None
& Manual :
CXContact or
Designer or
ManageCC
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D cont.
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- Draft:DES/Current/Designer
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- Draft:DES/Current/Designer/Best practices
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- Draft:DES/Current/Designer/BusinessHrs
- Draft:DES/Current/Designer/BusinessObjectsBar
- Draft:DES/Current/Designer/CallbackASAP
- Draft:DES/Current/Designer/CallbackAvail
- Draft:DES/Current/Designer/CallbackBlocks
- Draft:DES/Current/Designer/CallbackCancel
- Draft:DES/Current/Designer/CallbackExisting
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- Draft:DES/Current/Designer/CallbackV2
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- Draft:DES/Current/Designer/MicroApps
- Draft:DES/Current/Designer/Milestone
- Draft:DES/Current/Designer/Partitions
- Draft:DES/Current/Designer/PathDash
- Draft:DES/Current/Designer/Personas
D cont.
- Draft:DES/Current/Designer/PII
- Draft:DES/Current/Designer/PlayMessage
- Draft:DES/Current/Designer/PredictiveRouting
- Draft:DES/Current/Designer/QueryVQs
- Draft:DES/Current/Designer/RecordCall
- Draft:DES/Current/Designer/RecordUtterance
- Draft:DES/Current/Designer/ReportingBlocks
- Draft:DES/Current/Designer/Return
- Draft:DES/Current/Designer/Route
- Draft:DES/Current/Designer/RouteAgent
- Draft:DES/Current/Designer/RouteCall
- Draft:DES/Current/Designer/RoutingAlgorithms
- Draft:DES/Current/Designer/RoutingBlocks
- Draft:DES/Current/Designer/RoutingDash
- Draft:DES/Current/Designer/SankeyDash
- Draft:DES/Current/Designer/SavePublish
- Draft:DES/Current/Designer/SDRDash
- Draft:DES/Current/Designer/SdrRef
- Draft:DES/Current/Designer/Security
- Draft:DES/Current/Designer/Segmentation
- Draft:DES/Current/Designer/SendEmail
- Draft:DES/Current/Designer/SendSMS
- Draft:DES/Current/Designer/SharedMod
- Draft:DES/Current/Designer/SharedModulesBar
- Draft:DES/Current/Designer/SmartApp
- Draft:DES/Current/Designer/SmsKeywords
- Draft:DES/Current/Designer/SpecialDay
- Draft:DES/Current/Designer/SpecialDays
- Draft:DES/Current/Designer/SpeechGrammarsBar
- Draft:DES/Current/Designer/SpikesDash
- Draft:DES/Current/Designer/StartTreatment
- Draft:DES/Current/Designer/Statistic
- Draft:DES/Current/Designer/Store
- Draft:DES/Current/Designer/SummaryDash
- Draft:DES/Current/Designer/SunburstDash
- Draft:DES/Current/Designer/SupportedLanguages
- Draft:DES/Current/Designer/Survey
- Draft:DES/Current/Designer/SurveyBlocks
- Draft:DES/Current/Designer/SurveysDash
- Draft:DES/Current/Designer/TerminateCall
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- Draft:DES/Current/Designer/Test
- Draft:DES/Current/Designer/Transfer
- Draft:DES/Current/Designer/Troubleshooting
- Draft:DES/Current/Designer/TxnList
- Draft:DES/Current/Designer/UserInput
- Draft:DES/Current/Designer/UserIntBlocks
- Draft:DES/Current/Designer/ValidatePhoneNumber
- Draft:DES/Current/Designer/Variables
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- Draft:PEC-AS/Current/ManageCC
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- Draft:PEC-AS/Current/ManageCC/Agent options overview
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- Draft:PEC-AS/Current/ManageCC/Business attributes
- Draft:PEC-AS/Current/ManageCC/Caller ID
- Draft:PEC-AS/Current/ManageCC/Case and toast data
- Draft:PEC-AS/Current/ManageCC/CC options overview
- Draft:PEC-AS/Current/ManageCC/Channels options
- Draft:PEC-AS/Current/ManageCC/Chat options
- Draft:PEC-AS/Current/ManageCC/Conferencing
- Draft:PEC-AS/Current/ManageCC/Configure Caller ID
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- Draft:PEC-AS/Current/ManageCC/Create agent groups
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