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Article > Role : Agent or Agent, Supervisor or Other & Dimension: None & Manual : Admin or Deployment or Designer or None

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Standalone:
None (3) · No (296) · Yes (80)
productshort:
Draft:DES (115) · DES (107) · Draft:Mixed (22) · Draft:PEC-REC (20) · Draft:PEC-Admin (10) · Draft:Solution (8) · Mixed (8) · PEC-CDDS (5) · Draft:WID (5) · Draft:PEC-CDDS (5) · Solution (4) · PEC-Admin (4) · PEC-WFM (3) · PEC-Agent (3) · Draft:PEC-WFM (3) · WID (3) · Draft:PEC-Agent (3)
Other values:
Platform:
None (30) · Genesys Multicloud CX (3) · GenesysEngage-cloud (286) · GenesysEngage-onpremises (60)
ComingSoon:
None (2) · No (367) · Yes (10)
Role: (Click arrow to add another value)
DisplayName:
Historical Reporting / Genesys CX Insights (3)
Other values:
TocName:
None (20) · Reporting (3)
Other values:
Dimension: (Click arrow to add another value)
Product:
None (26) · Administrator (9) · Agent (6) · Agent folder (1) · Agent Setup (2) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (10) · Co-Browse (2) · Designer (220) · Digital Channels (4) · Email (2) · Genesys Agent Assist (1) · Genesys Authentication (1) · Genesys Multicloud CX Mixed Mode (12) · Genesys Predictive Routing (3) · Genesys Recording, Quality Management, and Speech Analytics (21) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · Outbound (CX Contact) (2) · Reporting (2) · Routing and Designer (2) · Solutions (12) · Supervisor (2) · System-Level Documentation (2) · Voice (2) · Voicemail (2) · Widgets (8) · Workforce Management (6)
Manual: (Click arrow to add another value)
Application:
None (76) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (6) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (2) · Designer (222) · Designer, Platform Administration (2) · Genesys Portal (2) · IVR Administration (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (21) · WEM (1) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (357) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (379)

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