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Article > Role : Administrator, Agent, Supervisor or Supervisor & Dimension : Segments or None

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Standalone:
None (7) · No (204) · Yes (18)
productshort:
Draft:ContentAdmin (2) · Draft:PEC-AD (3) · Draft:PEC-Chat (1) · Draft:PEC-Email (1) · Draft:PEC-REP (18) · Draft:PEC-Super (1) · Draft:PEC-Voice (1) · Draft:PEC-WFM (89) · PEC-AD (3) · PEC-Chat (1) · PEC-Email (1) · PEC-REP (18) · PEC-Super (1) · PEC-Voice (1) · PEC-WFM (88)
Platform:
None (2) · GenesysEngage-cloud (210) · GenesysEngage-onpremises (17)
ComingSoon:
None (15) · No (214)
Role: (Click arrow to add another value)
DisplayName:
What-If Window (4) · Performance (4) · Performance Alerts View (4) · Performance Intra-Day View (4) · Performance Monitor View (4)
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TocName:
None (4) · Performance (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · What-If Window (4)
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Product:
None (2) · Agent Workspace (6) · Chat (2) · Email (2) · Internal Content Administration (2) · Reporting (36) · Supervisor (2) · Voice (2) · Workforce Management (175)
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UseCase:
None (221) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (229)

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