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Article > Platform: GenesysEngage-cloud & ComingSoon: Other & Dimension : Segments or None & Manual : Administrator or Designer or RPRT or None

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Standalone:
None (6) · No (641) · Yes (71)
productshort:
Draft:PEC-REP (129) · PEC-REP (126) · Draft:DES (103) · DES (102) · Draft:PEC-WFM (26) · PEC-WFM (25) · PEC-CAB (15) · Draft:PEC-CAB (15) · PEC-ES (12) · Draft:PEC-ES (12) · Draft:PEC-GPA (11) · PEC-GPA (10) · Draft:PEC-IWD (9) · Draft:PEC-OU (9) · Draft:PEC-IVR (8) · PEC-IVR (8) · PEC-IWD (8)
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Agent Details Activity Report (5) · Agent State Details Report (4) · Weekly Agent Group Utilization Dashboard (4) · Bot Analytical Dashboard (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Weekly Agent Group Performance Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Business Attribute Dashboard (4) · Agent Group Membership Details Report (4) · Migrating to Gplus Adapter (v9) (3) · Screen Pop (3) · Integrating Gplus Adapter in Lightning (3) · Configuring SSO (3) · Activity History (3) · Click-to-Dial (3)
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None (37) · Agent Details Activity Report (5) · Bot Analytical Dashboard (4) · Agent State Details Report (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Troubleshooting (4) · Agent Group Membership Details Report (4) · Getting started (4) · Integrating Gplus Adapter in Lightning (3) · Click-to-Dial (3) · Screen Pop (3) · Configuring SSO (3) · Activity History (3) · Migrating to Gplus Adapter (v9) (3)
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UseCase:
None (698) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
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