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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Application : Agent Workspace, Agent Setup, Designer, Outbound or Cloud Data Download Service or Reporting, Reporting GCXI & PEPageType : 2cad3824-b3b9-43aa-a726-143cc1aaefe2 or e38fb4a6-02d6-48d0-a6f1-32635fb394bc or None

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Draft:PEC-AD (1) · Draft:PEC-CDDS (4) · Draft:PEC-REP (98) · PEC-AD (1) · PEC-CDDS (4) · PEC-REP (97)
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Administrator (8) · Administrator, Agent, Supervisor (2) · Administrator, Supervisor (195)
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Agent Details Activity Report (5) · Weekly Self Service Containment Dashboard (4) · Agent State Details Report (4) · Weekly Queue Summary Dashboard (4) · Weekly Business Attribute Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Agent Group Performance Dashboard (4) · Bot Analytical Dashboard (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4)
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Manual:
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