Difference between revisions of "ATC/Current/AdminGuide/About outcomes"
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|Context=Altocloud uses AI-powered machine learning to predict the probability of whether users will achieve your unique business outcomes. | |Context=Altocloud uses AI-powered machine learning to predict the probability of whether users will achieve your unique business outcomes. | ||
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|sectionheading=Outcome score prediction | |sectionheading=Outcome score prediction | ||
| − | |description=When users come to your website, {{MINTYDOCSPRODUCT}} tracks how they navigate your website and complete web-based forms. {{MINTYDOCSPRODUCT}} uses AI and machine learning to analyze | + | |description=When users come to your website, {{MINTYDOCSPRODUCT}} tracks how they navigate your website and complete web-based forms. {{MINTYDOCSPRODUCT}} uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, {{MINTYDOCSPRODUCT}} determines the probability, or likelihood, that a user will complete an outcome. |
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Revision as of 13:44, September 11, 2020
Altocloud uses AI-powered machine learning to predict the probability of whether users will achieve your unique business outcomes.
Contents
Outcome score prediction
When users come to your website, Genesys Predictive Engagement tracks how they navigate your website and complete web-based forms. Genesys Predictive Engagement uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, Genesys Predictive Engagement determines the probability, or likelihood, that a user will complete an outcome.
Build outcomes
In order for Genesys Predictive Engagement to predict your users' behavior, you must first define your business goals asNo resultss.
Attribute and operators
When you build an outcome, you specify the conditions that make it possible. To specify the conditions, you define an expression that includes an attribute and an operator.
Use outcomes in an action map
After you build an outcome, you can configure an action map to trigger based on the probability that a user will achieve it.
- Create an action map
- [[ATC/Current/AdminGuide/Outcome_probabilities|]]
View outcome scores
You can see the outcome scores for users changing in real time in Live Now.