Visitor attributes
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Visitor attributes identify visitors based on characteristics like location, browser, device type, and so on.
About visitor attributes
Types of visitor attributes
Important
For more information on visitor attributes that enable UTM-tracking of campaign-specific activities, see Campaign attributes.
Attribute name | Description | Example |
---|---|---|
Device category | Type of device the visitor is using | Mobile, Desktop, Tablet, and so on |
OS family | Operating system family | Mac OS |
Browser family | Browser family, including all versions of the browser within that family | Chrome |
Browser version | Major version of the browser | 55 |
Campaign source | A search engine, newsletter, or other source (UTM parameter) | |
Campaign medium | A medium such as email or cost-per-click (UTM parameter) | CPC |
Campaign name | A specific product promotion or strategic campaign (UTM parameter) | 320banner |
Campaign term | Keywords for this ad (UTM parameter) | running |
Campaign content | Ads or links that point to the same URL (UTM parameter) | textlink |
Campaign click ID | The unique number that is generated when a potential customer clicks an affiliate link (UTM parameter) | |
Campaign network | The ad network to which the click ID belongs (UTM parameter) | |
Country | Visitor's country | Ireland |
City | Visitor's city or town | Galway |
Region | Visitor's region | Galway |
Post code | Visitor's post code or zip code | 90210 |
CCA2 code | Two-letter country code | IE |
Browser language code | Language that the visitor's browser is set to | en-gb |
Organization name | Organization name derived from the IP | amazon.com |
Referral URL | Referrer page url | https://app.universal.com/auto#quote-details |
Referral hostname | Referrer host/hostname | app.universal.com |
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