Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises"

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|DisplayName=Get started with Predictive Engagement for Genesys Engage on-premises
 
|DisplayName=Get started with Predictive Engagement for Genesys Engage on-premises
 
|TocName=Genesys Engage on-premises
 
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|Context=To use {{MINTYDOCSPRODUCT}}, Genesys Engage premises-based customers complete these initial tasks.
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|Context=To use {{MINTYDOCSPRODUCT}}, Genesys Engage on-premisess-based customers complete these initial tasks.
 
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|sectionHeading=Complete the following procedures
 
|sectionHeading=Complete the following procedures
 
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|structuredtext=#[[Draft:PEC-Hybrid/Current/Admin/About|Provision Genesys Engage hybrid integrations.]]
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|structuredtext=#[[PEC-Hybrid/Current/Admin/About|Provision Genesys Multicloud CX hybrid integrations.]]
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#{{Link-Standalone|topic=ATC/GenesysEngagePrereqs|display text=Fulfill prerequisites for Genesys Engage Premises Deployments}}.
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#{{Link-Standalone|topic=ATC/GenesysEngagePrereqs|display text=Fulfill prerequisites for Genesys Engage on-premisess Deployments}}.
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#Review the {{Link-Standalone|topic=ATC/SupportedBrowsers|display text=supported browsers}}.
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#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud CX system requirements].
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#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
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#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud CX domains}}.
 
#{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.}}
 
#{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.}}
 
#{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}}
 
#{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}}
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#[https://help.mypurecloud.com/?p=195191 In the Genesys Cloud '''Admin''' menu, assign permissions to your users.]
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#[https://help.mypurecloud.com/?p=195191 In the Genesys Cloud CX '''Admin''' menu, assign permissions to your users.]
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#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create actions.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps.}}
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#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Use LiveNow to see customer activity on your website}}.<br />
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#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Use LiveNow to see visitor activity on your website}}.<br />
 
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|structuredtext=*[https://help.mypurecloud.com/articles/?p=190171 About Predictive Engagement]
 
|structuredtext=*[https://help.mypurecloud.com/articles/?p=190171 About Predictive Engagement]
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=FAQs|display text=FAQs}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=FAQs|display text=FAQs}}
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*{{#mintydocs_link:topic=ATC/Predictive_EngagementGlossary|standalone|link text=Glossary}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
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|Status=No
 
|Status=No

Latest revision as of 21:28, November 9, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

To use Genesys Predictive Engagement, Genesys Engage on-premisess-based customers complete these initial tasks.

Complete the following procedures

  1. Provision Genesys Multicloud CX hybrid integrations.
  2. Fulfill prerequisites for Genesys Engage on-premisess Deployments.
  3. Review the supported web browsers listed in the Genesys Cloud CX system requirements.
  4. Prepare the required Genesys Cloud CX domains.
  5. Deploy the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.
  6. Configure the Agent Pacing Service.
  7. In the Genesys Cloud CX Admin menu, assign permissions to your users.
  8. Update your web pages with the Predictive Engagement tracking snippet.
  9. Configure Web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  10. Create segments
  11. Create outcomes.
  12. Create actions.
  13. Create action maps.
  14. Use LiveNow to see visitor activity on your website.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises (2025-06-19 11:09:38)"
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