Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises"

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#{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}}
 
#{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}}
 
#[https://help.mypurecloud.com/?p=195191 In the Genesys Cloud '''Admin''' menu, assign permissions to your users.]
 
#[https://help.mypurecloud.com/?p=195191 In the Genesys Cloud '''Admin''' menu, assign permissions to your users.]
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#Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking|display text=tracking capabilities}} and how to {{Link-Standalone|topic=ATC/GPEandWidgets|display text=prepare widgets for {{MINTYDOCSPRODUCT}}}}. Then {{#mintydocs_link:topic=Tracking_snippet|link text=update your webpages with the {{MINTYDOCSPRODUCT}} tracking snippet}}.
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#Update your web pages with the Predictive Engagement {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.
 
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
 
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}

Revision as of 12:42, May 4, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

To use Genesys Predictive Engagement, Genesys Engage premises-based customers complete these initial tasks.

Complete the following procedures

  1. Provision Genesys Engage hybrid integrations.
  2. Fulfill prerequisites for Genesys Engage Premises Deployments.
  3. Review the supported web browsers listed in the Genesys Cloud system requirements.
  4. Prepare the required Genesys Cloud domains.
  5. Deploy the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.
  6. Configure the Agent Pacing Service.
  7. In the Genesys Cloud Admin menu, assign permissions to your users.
  8. Update your web pages with the Predictive Engagement tracking snippet.
  9. Configure Web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  10. Create segments
  11. Create outcomes.
  12. Create actions.
  13. Create action maps.
  14. Use LiveNow to see visitor activity on your website.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises (2025-06-19 06:30:20)"
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