Difference between revisions of "ATC/Current/AdminGuide/About action maps"
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|sectionheading=Best practices | |sectionheading=Best practices | ||
|description=Improve your action maps by reviewing the overall process for building them and our suggested best practices. | |description=Improve your action maps by reviewing the overall process for building them and our suggested best practices. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps_best_practices|display text=Best practices}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps_best_practices|display text=Best practices}} |
| − | * {{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} | + | *{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Build an action map | |sectionheading=Build an action map | ||
|description=Learn how to build and manage your action maps. | |description=Learn how to build and manage your action maps. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Trigger an action map | |sectionheading=Trigger an action map | ||
|description=Understand how action maps are triggered. Configure an action map to trigger based on segment match or user activity. | |description=Understand how action maps are triggered. Configure an action map to trigger based on segment match or user activity. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=About triggers}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=About triggers}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Trigger based on segment match}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Trigger based on segment match}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=Trigger based on user activity}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=Trigger based on user activity}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerbyOutcome|display text=Trigger based on outcome probability}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerbyOutcome|display text=Trigger based on outcome probability}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Engage your users | |sectionheading=Engage your users | ||
|description=Design how you want an action map to engage your users. | |description=Design how you want an action map to engage your users. | ||
| − | |relatedarticles= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Engage}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Engage}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configuration_options}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configuration_options}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|display text = Web chats}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|display text = Web chats | ||
| − | |||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Define outcome probabilities | |sectionheading=Define outcome probabilities | ||
|description=Altocloud uses AI to predict the actions your users will take. Help refine its modeling by identifying outcome probabilities. | |description=Altocloud uses AI to predict the actions your users will take. Help refine its modeling by identifying outcome probabilities. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#TriggerOutcome|display text=Configure outcome probability}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#TriggerOutcome|display text=Configure outcome probability}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Apply to webpages | |sectionheading=Apply to webpages | ||
|description=An action map can trigger on any page where you use {{MINTYDOCSPRODUCT}} to track user activity. When you build an action map, you identify the webpages where it triggers. | |description=An action map can trigger on any page where you use {{MINTYDOCSPRODUCT}} to track user activity. When you build an action map, you identify the webpages where it triggers. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ORConditions|display text=OR conditions}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ORConditions|display text=OR conditions}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ANDConditions|display text=AND conditions}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ANDConditions|display text=AND conditions}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Route the action map | |sectionheading=Route the action map | ||
|description=Configure how {{MINTYDOCSPRODUCT}} routes users who are ready to work directly with a person. | |description=Configure how {{MINTYDOCSPRODUCT}} routes users who are ready to work directly with a person. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Prioritize the action maps | |sectionheading=Prioritize the action maps | ||
|description=Multiple action maps can potentially trigger on a webpage. To ensure that {{MINTYDOCSPRODUCT}} picks the most appropriate one, configure the priority for each action map. | |description=Multiple action maps can potentially trigger on a webpage. To ensure that {{MINTYDOCSPRODUCT}} picks the most appropriate one, configure the priority for each action map. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Activate or inactivate | |sectionheading=Activate or inactivate | ||
|description=To temporarily prevent an action map from triggering, inactivate it. | |description=To temporarily prevent an action map from triggering, inactivate it. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Activate_inactivate}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Activate_inactivate}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Maintain action maps | |sectionheading=Maintain action maps | ||
|description={{MINTYDOCSPRODUCT}} provides several features for maintaining action maps. | |description={{MINTYDOCSPRODUCT}} provides several features for maintaining action maps. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=View|display text=Search}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=View|display text=Search}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Duplicate|display text=Duplicate}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Duplicate|display text=Duplicate}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Edit|display text=Edit}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Edit|display text=Edit}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Delete|display text=Delete}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Delete|display text=Delete}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Monitor action maps | |sectionheading=Monitor action maps | ||
|description=Use analytics to assess the effectiveness of your action maps. | |description=Use analytics to assess the effectiveness of your action maps. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} | + | |relatedarticles=*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} |
}} | }} | ||
}} | }} | ||
Revision as of 11:40, November 5, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how Genesys Predictive Engagement uses action maps to interactwith users on your website.
Contents
Best practices
Improve your action maps by reviewing the overall process for building them and our suggested best practices.
Build an action map
Learn how to build and manage your action maps.
Trigger an action map
Understand how action maps are triggered. Configure an action map to trigger based on segment match or user activity.
Engage your users
Design how you want an action map to engage your users.
- [[ATC/Current/AdminGuide/Engage|]]
- [[ATC/Current/AdminGuide/Configuration_options|]]
- Web chats
Define outcome probabilities
Altocloud uses AI to predict the actions your users will take. Help refine its modeling by identifying outcome probabilities.
- [[ATC/Current/AdminGuide/Outcome_probabilities|]]
- Configure outcome probability
Apply to webpages
An action map can trigger on any page where you use Genesys Predictive Engagement to track user activity. When you build an action map, you identify the webpages where it triggers.
Route the action map
Configure how Genesys Predictive Engagement routes users who are ready to work directly with a person.
Prioritize the action maps
Multiple action maps can potentially trigger on a webpage. To ensure that Genesys Predictive Engagement picks the most appropriate one, configure the priority for each action map.
Activate or inactivate
To temporarily prevent an action map from triggering, inactivate it.
- [[ATC/Current/AdminGuide/Activate_inactivate|]]
Maintain action maps
Monitor action maps
Use analytics to assess the effectiveness of your action maps.
Comments or questions about this documentation? Contact us for support!