Difference between revisions of "ATC/Current/AdminGuide/About action maps"

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|Context=Action maps define how {{MINTYDOCSPRODUCT}} interacts with users on your website.
 
|Context=Action maps define how {{MINTYDOCSPRODUCT}} interacts with users on your website.
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|overviewtext=An action map represents the steps that {{MINTYDOCSPRODUCT}} takes to engage selected customers to achieve a particular result. For example, you can create an action map that presents a chat to visitors who go to the page for your current promotional campaign. The chat might ask the customer whether they want to talk directly with someone in sales who could then help them complete their purchase.
 
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When you create an action map, you define what triggers it. The types of triggers that you can define are:
 
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* Who the customer is (what group or {{GlossaryTooltip|term=segment}} the customer belongs to)
 
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* What actions the customer takes on your website
 
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In addition, {{MINTYDOCSPRODUCT}} automatically triggers action maps based on a customer's {{GlossaryTooltip|term=outcome probability score}}.
 
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{{NoteFormat|You can use any number and combination of triggers for your action map. The more triggers that you use, the more targeted the action map becomes.|1}}
 
 
|TSSection={{TSSection
 
|TSSection={{TSSection
 
|sectionheading=Best practices
 
|sectionheading=Best practices
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|description=Improve your action maps by reviewing best practices.
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|description=Improve your action maps by reviewing the overall process for building them and our suggested best practices.
 
|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps_best_practices|display text=Best practices}}
 
|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps_best_practices|display text=Best practices}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Build an action map
 
|sectionheading=Build an action map
 
|description=Learn how to build and manage your action maps.
 
|description=Learn how to build and manage your action maps.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#View|display text=View}}
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Create|display text=Create}}
 
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Duplicate|display text=Duplicate}}
 
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Edit|display text=Edit}}
 
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Delete|display text=Delete}}
 
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Trigger an action map
 
|sectionheading=Trigger an action map
 
|description=Understand how action maps are triggered. Configure an action map to trigger based on segment match or user activity.
 
|description=Understand how action maps are triggered. Configure an action map to trigger based on segment match or user activity.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#AboutTriggers|display text=About triggers}}
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=About triggers}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#SegmentMatch|display text=Trigger based on segment match}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Trigger based on segment match}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#VisitorActivity|display text=Trigger based on user activity}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=Trigger based on user activity}}
 
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerbyOutcome|display text=Trigger based on outcome probability}}
 
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerbyOutcome|display text=Trigger based on outcome probability}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Engage your users
 
|sectionheading=Engage your users
 
|description=Design how you want an action map to engage your users.
 
|description=Design how you want an action map to engage your users.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#CustomerEngagement|display text=Configure user engagement}}
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Engage}}
 
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|display text = Web chats}}<br />
 
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|display text = Web chats}}<br />
 
}}{{TSSection
 
}}{{TSSection
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#TriggerOutcome|display text=Configure outcome probability}}
 
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#TriggerOutcome|display text=Configure outcome probability}}
 
}}{{TSSection
 
}}{{TSSection
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|sectionheading=Refine an action map's behavior
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|sectionheading=Apply to webpages
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|description=An action map can work anywhere you use{{MINTYDOCSPRODUCT}} to track user activity. In addition, several action maps could qualify to engage a user at once. Use these links to refine action map behavior.
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|description=An action map can trigger on any page where you use {{MINTYDOCSPRODUCT}} to track user activity. When you build an action map, you identify the webpages where it triggers.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Pages|display text=Apply to selected pages}}
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Priority|display text=Set the priority}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ORConditions|display text=OR conditions}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Activate|display text=Activate or inactivate an action map}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ANDConditions|display text=AND conditions}}
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}}{{TSSection
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|sectionheading=Route the action map
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|description=Configure how {{MINTYDOCSPRODUCT}} routes users who are ready to work directly with a person.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route}}
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}}{{TSSection
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|sectionheading=Prioritize the action maps
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|description=Multiple action maps can potentially trigger on a webpage. To ensure that {{MINTYDOCSPRODUCT}} picks the most appropriate one, configure the priority for each action map.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize}}
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}}{{TSSection
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|sectionheading=Activate or inactivate
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|description=To temporarily prevent an action map from triggering, inactivate it.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Activate_inactivate}}
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}}{{TSSection
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|sectionheading=Maintain action maps
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|description={{MINTYDOCSPRODUCT}} provides several features for maintaining action maps.
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|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=View|display text=Search}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Duplicate|display text=Duplicate}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Edit|display text=Edit}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Delete|display text=Delete}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Monitor action maps
 
|sectionheading=Monitor action maps

Revision as of 18:44, October 10, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Action maps define how Genesys Predictive Engagement interacts with users on your website.


Best practices

Improve your action maps by reviewing the overall process for building them and our suggested best practices.

Build an action map

Learn how to build and manage your action maps.

Trigger an action map

Understand how action maps are triggered. Configure an action map to trigger based on segment match or user activity.

Engage your users

Design how you want an action map to engage your users.

Define outcome probabilities

Altocloud uses AI to predict the actions your users will take. Help refine its modeling by identifying outcome probabilities.

Apply to webpages

An action map can trigger on any page where you use Genesys Predictive Engagement to track user activity. When you build an action map, you identify the webpages where it triggers.

Route the action map

Configure how Genesys Predictive Engagement routes users who are ready to work directly with a person.

Prioritize the action maps

Multiple action maps can potentially trigger on a webpage. To ensure that Genesys Predictive Engagement picks the most appropriate one, configure the priority for each action map.

Activate or inactivate

To temporarily prevent an action map from triggering, inactivate it.

  • [[ATC/Current/AdminGuide/Activate_inactivate|]]

Maintain action maps

Genesys Predictive Engagement provides several features for maintaining action maps.

Monitor action maps

Use analytics to assess the effectiveness of your action maps.

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