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Article > Product : Genesys Predictive Routing or Intelligent Workload Distribution or Platform Administration

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Draft:PE-GPR (64) · Draft:PEC-IWD (43) · Draft:PEC-PA (10) · PE-GPR (65) · PEC-IWD (40) · PEC-PA (1)
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None (53) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · Upgrade, rollback, or uninstall (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · How to configure score expressions (3) · View the Customer Profile schema (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · Upload interaction and other data (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · Create and update predictors (3) · Set up IWD (3)
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