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Article > Platform : GenesysEngage-cloud or None & Role : Administrator or Administrator, Developer, Supervisor or Supervisor or Other & PEPageType: None

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Standalone:
None (38) · No (1338) · Yes (81)
productshort:
Draft:PEC-REP (147) · PEC-REP (143) · PEC-WFM (136) · Draft:PEC-WFM (136) · Draft:DES (107) · DES (105) · Draft:PEC-REC (67) · PEC-AS (51) · Draft:PEC-AS (51) · PEC-REC (48) · Draft:PEC-OU (34) · PEC-OU (33) · Draft:WID (29) · WID (28) · PEC-AD (26) · Draft:PEC-AD (26) · Draft:PEC-GPA (18) · Draft:PEC-CAB (18) · PEC-CAB (18) · PEC-GPA (16)
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ComingSoon:
None (27) · No (1426) · Yes (4)
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DisplayName:
Getting Started (6) · Standard responses (6) · Agent Details Activity Report (5) · Get started (5)
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TocName:
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Designer (247) · None (239) · Workforce Management (217) · Reporting, Reporting GCXI (206) · Recording (115) · Agent Setup (82) · CX Contact (66) · Pulse Reporting (42) · Workforce Administration (40) · Platform Administration (40) · Callback (34) · IVR Administration (26) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Cloud Data Download Service (8) · Agent Workspace (6) · Agent Desktop (5) · Agent Setup, Designer, Platform Administration (4) · Pulse Reporting, Reporting GCXI (4) · Agent Workspace, Agent Setup, Designer (4)
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UseCase:
None (1432) · BO02 (3) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
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