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Article > Role : Administrator or Administrator, Agent, Supervisor & Manual : Admin or Agent or Deployment or ManageCC or None

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Standalone:
None (8) · No (168) · Yes (45)
productshort:
PEC-AS (53) · Draft:PEC-AS (53) · Draft:Mixed (22) · Draft:PEC-REC (20) · Draft:PEC-Admin (9) · Mixed (8) · PEC-CDDS (5) · Draft:PEC-CDDS (5) · Draft:Solution (5) · Draft:PEC-WFM (3) · PEC-Admin (3) · PEC-WFM (3) · PEC-AD (2) · PE-GPR (2) · Draft:PEC-AD (2) · Draft:PE-GPR (2)
Other values:
Platform:
None (25) · Genesys Multicloud CX (3) · GenesysCloud (2) · GenesysEngage-Cloud (154) · GenesysEngage-onpremises (37)
ComingSoon:
None (2) · No (217) · Yes (2)
Role: (Click arrow to add another value)
DisplayName:
Routing (3) · Historical Reporting / Genesys CX Insights (3)
Other values:
TocName:
None (11) · Reporting (3) · Routing (3)
Other values:
Dimension:
None (218) · Journey (2) · OSHelp (1)
Product:
None (24) · Administrator (7) · Agent folder (1) · Agent Setup (106) · Agent Workspace (4) · Chat (2) · Cloud Data Download Service (10) · Digital Channels (2) · Email (2) · Genesys Authentication (1) · Genesys Multicloud CX Mixed Mode (12) · Genesys Predictive Routing (3) · Genesys Recording, Quality Management, and Speech Analytics (21) · Genesys Softphone (2) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · Outbound (CX Contact) (1) · Reporting (2) · Routing and Designer (2) · Solutions (6) · System-Level Documentation (2) · Voice (2) · Workforce Management (6)
Manual: (Click arrow to add another value)
Application:
None (51) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Cloud Data Download Service (8) · Designer (2) · Designer, Platform Administration (2) · Genesys Portal (2) · Outbound,Outbound Administration (1) · Platform Administration (10) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (21) · WEM (1) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (207) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (221)

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