Difference between revisions of "ATC/Current/AdminGuide/Action maps"
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName= | + | |DisplayName=Create an action map |
| − | |TocName= | + | |TocName=Create an action map |
|Context=Review all the steps involved in building the tools that {{MINTYDOCSPRODUCT}} uses to engage users. | |Context=Review all the steps involved in building the tools that {{MINTYDOCSPRODUCT}} uses to engage users. | ||
|ComingSoon=No | |ComingSoon=No | ||
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**'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps) | **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps) | ||
**'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map) | **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map) | ||
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=Deploy the {{MINTYDOCSPRODUCT}} tracking snippet}} on the website you want to track | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=Deploy the {{MINTYDOCSPRODUCT}} tracking snippet}} on the website that you want to track (to trigger the action map based on pageview events) |
| − | *To trigger an action map based on other events, use {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Record|display text=ac('record')}} to send {{MINTYDOCSPRODUCT}} data about events you want to track. | + | *To trigger an action map based on other events, use {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Record|display text=ac('record')}} to send {{MINTYDOCSPRODUCT}} data about events that you want to track. |
*{{#mintydocs_link:topic=Segments|anchor=CreateSegment|link text=Create segments}}. | *{{#mintydocs_link:topic=Segments|anchor=CreateSegment|link text=Create segments}}. | ||
*{{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}. | *{{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}. | ||
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|Media=Image | |Media=Image | ||
|image=AMOverview.png | |image=AMOverview.png | ||
| − | |structuredtext=# | + | |structuredtext=#In Admin in Genesys Cloud, open the '''Action Maps''' page. |
| − | # | + | #Create an action map and then {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=select the trigger for the action map:}} |
| − | |||
#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Segment match}} | #*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Segment match}} | ||
#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=User activity}} | #*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=User activity}} | ||
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|structuredtext=Add this to the above section when the Limits go live: | |structuredtext=Add this to the above section when the Limits go live: | ||
| − | For information | + | For more information about the number of action maps that you can create for your organization, see {{Link-Standalone|topic=ATC/Limits}}. |
|Status=Yes | |Status=Yes | ||
}} | }} | ||
}} | }} | ||
Revision as of 13:51, November 4, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Review all the steps involved in building the tools that Genesys Predictive Engagement uses to engage users.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Deploy the Genesys Predictive Engagement tracking snippet on the website that you want to track (to trigger the action map based on pageview events)
- To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about events that you want to track.
- Create segments.
- Create outcomes.
- Build the action.
Overview
- In Admin in Genesys Cloud, open the Action Maps page.
- Create an action map and then select the trigger for the action map:
- [[ATC/Current/AdminGuide/Select_action|]].
- Apply the action map to specific web pages.
- Route the action map to a target.
- Schedule your action map.
- Prioritize the action map.
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