Difference between revisions of "ATC/Current/AdminGuide/Action Map Performance"

From Genesys Documentation
Jump to: navigation, search
(Published)
Line 2: Line 2:
 
|Standalone=No
 
|Standalone=No
 
|DisplayName=Action Map Performance
 
|DisplayName=Action Map Performance
−
|Platform=PureEngage, PureConnect, PureCloud
 
 
|TocName=Action Map Performance
 
|TocName=Action Map Performance
 +
|Context=Learn how to see when and how users interact with a specific action map.
 
|ComingSoon=No
 
|ComingSoon=No
−
|Context=Learn how to see when and how users interact with a specific action map.
+
|Platform=PureEngage, PureConnect, PureCloud
 
|Prereq='''Prerequisites'''
 
|Prereq='''Prerequisites'''
  
Line 13: Line 13:
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=About the Action Map Performance reports
 
|sectionHeading=About the Action Map Performance reports
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=ActionMapPerfPEPC.png
 
|image=ActionMapPerfPEPC.png
−
|Media=Image
 
 
|structuredtext=The Action Map Performance reports allow you to see metrics about the effectiveness of your action maps. For example, you see details such as when the action map was triggered and how customers responded to its engagement offer. For more information about the specific metrics available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#AMPRmetrics|display text=Action Map Performance report metrics}}.
 
|structuredtext=The Action Map Performance reports allow you to see metrics about the effectiveness of your action maps. For example, you see details such as when the action map was triggered and how customers responded to its engagement offer. For more information about the specific metrics available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#AMPRmetrics|display text=Action Map Performance report metrics}}.
  
 
For more information about the availability of the data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
 
For more information about the availability of the data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=View Action Map Performance reports
 
|sectionHeading=View Action Map Performance reports
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=ActionMapCardsPEPC.png
 
|image=ActionMapCardsPEPC.png
−
|Media=Image
 
 
|structuredtext=#Click '''Admin'''.
 
|structuredtext=#Click '''Admin'''.
 
#Under '''Altocloud''', click '''Action Map Performance'''.
 
#Under '''Altocloud''', click '''Action Map Performance'''.
Line 36: Line 31:
 
#*Whether the action map is active or not
 
#*Whether the action map is active or not
 
#To see the performance report for an action map, click its card.
 
#To see the performance report for an action map, click its card.
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Configure the Action Map Performance report
 
|sectionHeading=Configure the Action Map Performance report
 
|anchor=ConfigureReport
 
|anchor=ConfigureReport
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=ActionMapPerfConfigPEPC.png
 
|image=ActionMapPerfConfigPEPC.png
−
|Media=Image
 
 
|structuredtext=#To select the time period for the report, click the '''Start''' and '''End''' boxes.
 
|structuredtext=#To select the time period for the report, click the '''Start''' and '''End''' boxes.
 
#To indicate whether you want to see hourly or daily results, select the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
 
#To indicate whether you want to see hourly or daily results, select the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
 
#To turn on or off a metric, click its name.
 
#To turn on or off a metric, click its name.
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Export the Action Map Performance report
 
|sectionHeading=Export the Action Map Performance report
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=AMPExport.png
 
|image=AMPExport.png
−
|Media=Image
 
 
|structuredtext=You can export a CSV (comma-separate value) file that contains the details of the Action Map Performance report.
 
|structuredtext=You can export a CSV (comma-separate value) file that contains the details of the Action Map Performance report.
  
Line 73: Line 62:
  
 
(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)
 
(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Action Map Performance report metrics
 
|sectionHeading=Action Map Performance report metrics
 
|anchor=AMPRmetrics
 
|anchor=AMPRmetrics
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=The Action Map Performance report displays metrics for the time period you select.
 
|structuredtext=The Action Map Performance report displays metrics for the time period you select.
Line 90: Line 76:
 
{{!}}'''{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_webhooks|display text=Webhooks}}'''
 
{{!}}'''{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_webhooks|display text=Webhooks}}'''
 
{{!}}'''{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=COMonitor|display text=Content offers}}'''
 
{{!}}'''{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=COMonitor|display text=Content offers}}'''
 +
{{!}}'''{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorArchFlows|display text=Architect flows}}'''
 
{{!}}-
 
{{!}}-
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Qualified'''
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Qualified'''
 +
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
Line 97: Line 85:
 
{{!}}-
 
{{!}}-
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Offered'''
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Offered'''
 +
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
Line 105: Line 94:
 
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
 +
{{!}}
 
{{!}}-
 
{{!}}-
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Started'''
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Started'''
 +
{{!}}
 
{{!}}
 
{{!}}
 
{{!}}
 
{{!}}
Line 114: Line 105:
 
{{!}}
 
{{!}}
 
{{!}}x
 
{{!}}x
 +
{{!}}
 
{{!}}
 
{{!}}
 
{{!}}-
 
{{!}}-
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Rejected'''
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Rejected'''
 +
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
Line 122: Line 115:
 
{{!}}-
 
{{!}}-
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Errored'''
 
{{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Errored'''
 +
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
 
{{!}}x
Line 129: Line 123:
 
{{!}}
 
{{!}}
 
{{!}}x
 
{{!}}x
 +
{{!}}
 
{{!}}
 
{{!}}
 
{{!}}}
 
{{!}}}
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Progression of web actions metrics
 
|sectionHeading=Progression of web actions metrics
 
|anchor=WebActionsMetricsEx
 
|anchor=WebActionsMetricsEx
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=ChatActionsFlow.png
 
|image=ChatActionsFlow.png
−
|Media=Image
 
 
|structuredtext=This illustration shows when {{MINTYDOCSPRODUCT}} updates web actions metrics after extending a chat offer to a visitor.
 
|structuredtext=This illustration shows when {{MINTYDOCSPRODUCT}} updates web actions metrics after extending a chat offer to a visitor.
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=See details
 
|sectionHeading=See details
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=ActionMapPerfDetailsPEPC.png
 
|image=ActionMapPerfDetailsPEPC.png
−
|Media=Image
 
 
|structuredtext=#To see details, hover over a point on the report.
 
|structuredtext=#To see details, hover over a point on the report.
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}
 
}}
 
}}
 
}}

Revision as of 14:16, January 28, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to see when and how users interact with a specific action map.

Prerequisites

About the Action Map Performance reports

The Action Map Performance reports allow you to see metrics about the effectiveness of your action maps. For example, you see details such as when the action map was triggered and how customers responded to its engagement offer. For more information about the specific metrics available, see Action Map Performance report metrics.

For more information about the availability of the data in this report, see About analytics data.

View Action Map Performance reports

  1. Click Admin.
  2. Under Altocloud, click Action Map Performance.
  3. A card appears for each action map. Card details indicate:
    • What triggers the action map: a segment or an event
    • Whether the action map is active or not
  4. To see the performance report for an action map, click its card.

Configure the Action Map Performance report

  1. To select the time period for the report, click the Start and End boxes.
  2. To indicate whether you want to see hourly or daily results, select the Granularity option. For more information, see Granularity.
  3. To turn on or off a metric, click its name.

Export the Action Map Performance report

You can export a CSV (comma-separate value) file that contains the details of the Action Map Performance report.

  1. Configure the report so that it displays the data you want.
  2. Click the report's menu.
  3. Click Download CSV.
  4. The system downloads the report to your local Downloads folder.

About time values in exported reports

When you export a Visitor Activity report, the name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).

If you import the CSV file into Excel, use the following formula to convert the ISO-8601 time formatted-cell to the Date type:

=DATEVALUE(MID(A1,1,10))+TIMEVALUE(MID(A1,12,8))"

(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)

Action Map Performance report metrics

The Action Map Performance report displays metrics for the time period you select.

Important
The significance of each metric depends on the type of action you use with your action map. For details, click the action type links in the heading.
Metric Web chats Webhooks Content offers Architect flows
Web Actions Qualified x x x x
Web Actions Offered x x x x
Web Actions Accepted x x x
Web Actions Started
Web Actions Engaged x
Web Actions Rejected x x x x
Web Actions Errored x x x x
Web Actions Timed Out x

Progression of web actions metrics

This illustration shows when Genesys Predictive Engagement updates web actions metrics after extending a chat offer to a visitor.

See details

  1. To see details, hover over a point on the report.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Action_Map_Performance (2024-04-29 12:16:57)"
Comments or questions about this documentation? Contact us for support!