Difference between revisions of "ATC/Current/AdminGuide/Action Map Performance"

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|structuredtext=The Action Map Performance reports allow you to see metrics about the effectiveness of your action maps. For example, you see details such as when the action map was triggered and how customers responded to its engagement offer. For more information about the specific metrics available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#AMPRmetrics|display text=Action Map Performance report metrics}}.
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|structuredtext=The Action Map Performance reports display metrics about the effectiveness of your action maps. For example, you see details such as when the action map triggered and how customers responded to its engagement offer. For more information about the specific metrics available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#AMPRmetrics|display text=Action Map Performance report metrics}}.
  
 
For more information about the availability of the data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
 
For more information about the availability of the data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
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#A card appears for each action map. Card details indicate:
 
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#*What triggers the action map: a segment or an event
 
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#To see the performance report for an action map, click its card.
 
#To see the performance report for an action map, click its card.
 
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#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance#ConfigureReport|display text=Configure the report}} so that it displays the data you want.
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#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance#ConfigureReport|display text=Configure the report}} so that it displays the data that you want.
 
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|structuredtext=The Action Map Performance report displays metrics for the time period you select.
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=WCMonitor|display text=Web chats}}
 
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Revision as of 13:11, October 15, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to see when and how users interact with a specific action map.

Prerequisites

About the Action Map Performance reports

The Action Map Performance reports display metrics about the effectiveness of your action maps. For example, you see details such as when the action map triggered and how customers responded to its engagement offer. For more information about the specific metrics available, see Action Map Performance report metrics.

For more information about the availability of the data in this report, see About analytics data.

View Action Map Performance reports

  1. Click Admin.
  2. Under Altocloud, click Action Map Report.
  3. A card appears for each action map. Card details indicate:
    • What triggers the action map: a segment or an event
    • Whether the action map is active
  4. To see the performance report for an action map, click its card.

Configure the Action Map Performance report

  1. To select the time period for the report, click the Start and End boxes.
  2. To indicate whether you want to see hourly or daily results, select the Granularity option. For more information, see Granularity.
  3. To turn on or off a metric, click its name.

Export the Action Map Performance report

You can export a CSV (comma-separate value) file that contains the details of the Action Map Performance report.

  1. Configure the report so that it displays the data that you want.
  2. Click the report's menu.
  3. Click Download CSV.
  4. The system downloads the report to your local Downloads folder.

About time values in exported reports

When you export a Visitor Activity report, the name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).

If you import the CSV file into Excel, use the following formula to convert the ISO-8601 time formatted-cell to the Date type:

=DATEVALUE(MID(A1,1,10))+TIMEVALUE(MID(A1,12,8))"

(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)

Action Map Performance report metrics

The Action Map Performance report displays metrics for the time period that you select.

Metric Web chats Webhooks Content offers Architect flow actions
Web Actions Qualified x x x x
Web Actions Offered x x x x
Web Actions Accepted x x x
Web Actions Started x
Web Actions Engaged x x
Web Actions Rejected x x x x
Web Actions Errored x x x x
Web Actions Timed Out x
Web Actions Abandoned x
Web Actions Outside Schedule x

For more information about the metric definitions, click the action type:

See details

  1. To see details, rest your mouse on a point on the report.
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