Difference between revisions of "ATC/Current/AdminGuide/About outcomes"

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{{TaskSummary
 
{{TaskSummary
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|DisplayName=About outcomes
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|DisplayName=About outcome predictions and probabilities
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|TocName=About outcomes
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|TocName=About outcome predictions and probabilities
 
|Platform=PureEngage, PureConnect, PureCloud
 
|Platform=PureEngage, PureConnect, PureCloud
 
|ComingSoon=No
 
|ComingSoon=No
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|Context=Learn how to define the business goals you are trying to achieve so that you can evaluate users' progress and the effectiveness of your action maps.
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|Context=Altocloud uses AI-powered machine learning to predict the probability of whether users will achieve your unique business outcomes.
 
|TSSection={{TSSection
 
|TSSection={{TSSection
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|sectionheading=Best practices
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|sectionheading=Outcome score prediction
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|description=Improve how you build outcomes by reviewing best practices.
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|description=When users come to your website, {{MINTYDOCSPRODUCT}} tracks how they navigate your website and complete web-based forms. {{MINTYDOCSPRODUCT}} uses AI and machine learning to analyze all of the traffic on your website to identify patterns of behavior. Based on these patterns, {{MINTYDOCSPRODUCT}} determines the probability, or likelihood, that a given user will complete a given outcome.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_best_practices}}
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 +
<br />
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelOverview|display text=Predicting outcome scores}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelDataGathering|display text=How Altocloud gathers outcome probability data}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelStartTraining|display text=Start training your prediction models}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelStartTraining|display text=Ongoing model training}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelImprovePredictions|display text=Improve your predictions}}
 
}}{{TSSection
 
}}{{TSSection
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|sectionheading=Outcomes
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|sectionheading=Build outcomes
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|description=Build and maintain outcomes.
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|description=In order for {{MINTYDOCSPRODUCT}} to predict your users' behavior, you must first define your business goals as {{GlossaryTooltip|term=outcome}}'''s'''.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=View|display text=Search for and view your outcomes}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=View|display text=Search for and view your outcomes}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=CreateOutcome|display text=Create an outcome}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=CreateOutcome|display text=Create an outcome}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|anchor=Duplicate an outcome|display text=Duplicate an outcome}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|anchor=Duplicate an outcome|display text=Duplicate an outcome}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Edit|display text=Edit an outcome}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Edit|display text=Edit an outcome}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|display text=Activate or inactivate an outcome|anchor=Activate}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|display text=Activate or deactivate an outcome|anchor=Activate}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Delete|display text=Delete an outcome}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Delete|display text=Delete an outcome}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Conditions and operators
 
|sectionheading=Conditions and operators
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|description=Conditions are the criteria by which {{MINTYDOCSPRODUCT}} assigns users to segments. Every condition must have an operator.
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|description=When you build an outcome, you specify the conditions that make it possible. To do this, you define an expression that includes a condition and an operator.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}}
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}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Use outcomes in an action map
 
|sectionheading=Use outcomes in an action map
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|description=Learn how to set outcome probabilities for an action map.
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|description=After you build your outcomes, you are ready to use them in action maps. When you specify the outcome probability for an action map, it means that the action map will trigger based on the probability that a user will achieve the outcome you specify.
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|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcome_probabilities}}
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=Create an action map}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcome_probabilities}}
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}}{{TSSection
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|sectionheading=View outcome scores
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|description=You can see the outcome scores for users changing in real time in Live Now.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text=Outcome scores in Live Now}}
 
}}
 
}}
 
}}
 
}}

Revision as of 10:51, March 24, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Altocloud uses AI-powered machine learning to predict the probability of whether users will achieve your unique business outcomes.


Outcome score prediction

When users come to your website, Genesys Predictive Engagement tracks how they navigate your website and complete web-based forms. Genesys Predictive Engagement uses AI and machine learning to analyze all of the traffic on your website to identify patterns of behavior. Based on these patterns, Genesys Predictive Engagement determines the probability, or likelihood, that a given user will complete a given outcome.


Build outcomes

In order for Genesys Predictive Engagement to predict your users' behavior, you must first define your business goals asNo resultss.

Conditions and operators

When you build an outcome, you specify the conditions that make it possible. To do this, you define an expression that includes a condition and an operator.

Use outcomes in an action map

After you build your outcomes, you are ready to use them in action maps. When you specify the outcome probability for an action map, it means that the action map will trigger based on the probability that a user will achieve the outcome you specify.

View outcome scores

You can see the outcome scores for users changing in real time in Live Now.

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