Difference between revisions of "ATC/Current/AdminGuide/Action maps"
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create the action.}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create the action.}} | ||
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| − | |sectionHeading= | + | |sectionHeading=High-level steps |
|anchor=Overview | |anchor=Overview | ||
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| − | |structuredtext=#In Admin in Genesys Cloud, open the '''Action Maps''' page | + | |structuredtext=#In Admin in Genesys Cloud, open the '''Action Maps''' page and then create an action map. |
| − | + | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=Specify what triggers}} the action map. | |
| − | # | + | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Select_action|display text=Specify the action}} to take when the action map triggers. |
| − | # | + | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Specify the webpages}} where you do or don't want the action map to trigger. |
| − | # | + | #If the action map is for a web chat offer: <br /> a. To route the action map to a specific agent queue, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route|display text=select an agent queue}}.<br /> b. To only present chat offers when agents are available to receive them, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|display text=select a schedule group}}. |
| − | # | + | #To prioritize this action map relative to other action maps, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=set its priority}}. |
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Revision as of 13:22, February 19, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to create an action map that Genesys Predictive Engagement uses to engage visitors.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Deploy the Genesys Predictive Engagement tracking snippet on the website that you want to track (to trigger the action map based on pageview events)
- To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about events that you want to track.
- Create segments.
- Create outcomes.
- Create the action.
High-level steps
- In Admin in Genesys Cloud, open the Action Maps page and then create an action map.
- Specify what triggers the action map.
- Specify the action to take when the action map triggers.
- Specify the webpages where you do or don't want the action map to trigger.
- If the action map is for a web chat offer:
a. To route the action map to a specific agent queue, select an agent queue.
b. To only present chat offers when agents are available to receive them, select a schedule group. - To prioritize this action map relative to other action maps, set its priority.
Example: How to create an action map
This video shows how to create an action map for offering a proactive chat to visitors on your website.
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