Difference between revisions of "ATC/Current/AdminGuide/Action maps"
From Genesys Documentation
(Published) |
(Published) |
||
Line 36: | Line 36: | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
− | |sectionHeading=AI-23 Add to above | + | |sectionHeading=AI-23 Add to section above |
|alignment=Vertical | |alignment=Vertical | ||
|structuredtext=For more information about the number of action maps that you can create for your organization, see {{Link-Standalone|topic=ATC/Limits}}. | |structuredtext=For more information about the number of action maps that you can create for your organization, see {{Link-Standalone|topic=ATC/Limits}}. | ||
|Status=Yes | |Status=Yes | ||
+ | }}{{Section | ||
+ | |sectionHeading=Example: How to create an action map | ||
+ | |anchor=VideoExample | ||
+ | |alignment=Horizontal | ||
+ | |Media=Video | ||
+ | |image=384131154 | ||
+ | |structuredtext=Watch this video to see an example of how to create an action map for a web chat offer. | ||
+ | |Status=No | ||
}} | }} | ||
}} | }} |
Revision as of 19:57, February 4, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to create an action map that Genesys Predictive Engagement uses to engage visitors.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Deploy the Genesys Predictive Engagement tracking snippet on the website that you want to track (to trigger the action map based on pageview events)
- To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about events that you want to track.
- Create segments.
- Create outcomes.
- Create the action.
Overview
- In Admin in Genesys Cloud, open the Action Maps page.
- Create an action map and then select the trigger for the action map:
- [[ATC/Current/AdminGuide/Select_action|]].
- Apply the action map to specific web pages.
- Route the action map to a target.
- Schedule your action map.
- Prioritize the action map.
Example: How to create an action map
Watch this video to see an example of how to create an action map for a web chat offer.
Comments or questions about this documentation? Contact us for support!