Difference between revisions of "ATC/Current/AdminGuide/Action maps"
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#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Outcome probability}} | #*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Outcome probability}} | ||
#{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Select_action}}. | #{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Select_action}}. | ||
| − | |||
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Apply the action map to specific web pages.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Apply the action map to specific web pages.}} | ||
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route|display text=Route the action map to a target.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route|display text=Route the action map to a target.}} | ||
| + | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|display text=Schedule your action map.}} | ||
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=Prioritize the action map.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=Prioritize the action map.}} | ||
| + | |||
| + | <br /> | ||
|Status=No | |Status=No | ||
| + | }}{{Section | ||
| + | |sectionHeading=LIMITS | ||
| + | |alignment=Vertical | ||
| + | |structuredtext=Add this to the above section when the Limits go live: | ||
| + | |||
| + | For information on the number of action maps you can create for your organization, see {{Link-Standalone|topic=ATC/Limits}}. | ||
| + | |Status=Yes | ||
}} | }} | ||
}} | }} | ||
Revision as of 10:27, September 16, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Review all the steps involved in building the tools that Genesys Predictive Engagement uses to engage users.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Deploy the Genesys Predictive Engagement tracking snippet on the website you want to track. This enables you to trigger the action map based on pageview events.
- To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about events you want to track.
- Create segments.
- Create outcomes.
- Build the action.
Overview
- Click Admin > Altocloud > Action Maps.
- Click Create action map.
- Select the trigger for the action map:
- [[ATC/Current/AdminGuide/Select_action|]].
- Apply the action map to specific web pages.
- Route the action map to a target.
- Schedule your action map.
- Prioritize the action map.
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