From Genesys Documentation
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#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Outcome probability}} | #*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Outcome probability}} | ||
#{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Select_action}}. | #{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Select_action}}. | ||
− | |||
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Apply the action map to specific web pages.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Apply the action map to specific web pages.}} | ||
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route|display text=Route the action map to a target.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route|display text=Route the action map to a target.}} | ||
+ | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|display text=Schedule your action map.}} | ||
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=Prioritize the action map.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=Prioritize the action map.}} | ||
+ | |||
+ | <br /> | ||
|Status=No | |Status=No | ||
+ | }}{{Section | ||
+ | |sectionHeading=LIMITS | ||
+ | |alignment=Vertical | ||
+ | |structuredtext=Add this to the above section when the Limits go live: | ||
+ | |||
+ | For information on the number of action maps you can create for your organization, see {{Link-Standalone|topic=ATC/Limits}}. | ||
+ | |Status=Yes | ||
}} | }} | ||
}} | }} |
Revision as of 10:27, September 16, 2020
Difference between revisions of "ATC/Current/AdminGuide/Action maps"
Review all the steps involved in building the tools that Genesys Predictive Engagement uses to engage users.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Deploy the Genesys Predictive Engagement tracking snippet on the website you want to track. This enables you to trigger the action map based on pageview events.
- To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about events you want to track.
- Create segments.
- Create outcomes.
- Build the action.
Overview
- Click Admin > Altocloud > Action Maps.
- Click Create action map.
- Select the trigger for the action map:
- [[ATC/Current/AdminGuide/Select_action|]].
- Apply the action map to specific web pages.
- Route the action map to a target.
- Schedule your action map.
- Prioritize the action map.
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