Difference between revisions of "ATC/Current/AdminGuide/About web messaging"
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|DisplayName=About web messaging | |DisplayName=About web messaging | ||
|TocName=Web messaging | |TocName=Web messaging | ||
| + | |Dimension=WebMessaging | ||
|Platform=GenesysCloud | |Platform=GenesysCloud | ||
| − | |ComingSoon= | + | |ComingSoon=No |
|Context=Learn how to work with web messaging in {{MintyDocsProduct}}. | |Context=Learn how to work with web messaging in {{MintyDocsProduct}}. | ||
|TSSection={{TSSection | |TSSection={{TSSection | ||
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|description=Learn what web messaging is and how it works in {{MintyDocsProduct}}. | |description=Learn what web messaging is and how it works in {{MintyDocsProduct}}. | ||
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_messaging_overview}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_messaging_overview}} | ||
| + | *[https://help.mypurecloud.com/articles/?p=240747 Supported browsers for web messaging] | ||
}}{{TSSection | }}{{TSSection | ||
| − | |sectionheading= | + | |sectionheading=Get started with web messaging |
| − | |description=Learn how to | + | |description=Learn how to start using web messaging with {{MintyDocsProduct}}. If you are using web chat offers currently, you must complete the migration tasks first. |
| − | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messaging_migration|display text=Migrate from web chat offers to web messaging offers}} | |
| − | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration}} | |
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer}} |
}}{{TSSection | }}{{TSSection | ||
| − | |sectionheading= | + | |sectionheading=Monitor web messaging offers |
| − | |description=Learn | + | |description=Learn how to monitor the performance of your web messaging offers. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_messaging_performance|display text=Web messaging performance}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_messaging_performance|display text=Web messaging performance}} | ||
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Latest revision as of 11:07, August 10, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to work with web messaging in Genesys Predictive Engagement.
Overview
Learn what web messaging is and how it works in Genesys Predictive Engagement.
Get started with web messaging
Learn how to start using web messaging with Genesys Predictive Engagement. If you are using web chat offers currently, you must complete the migration tasks first.
Monitor web messaging offers
Learn how to monitor the performance of your web messaging offers.
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