Difference between revisions of "ATC/Current/AdminGuide/About web messaging"

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{{Article
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{{TaskSummary
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|Standalone=No
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|DisplayName=About web messaging
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|DisplayName=Web messaging
 
 
|TocName=Web messaging
 
|TocName=Web messaging
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|Context=Genesys Cloud customers can learn how to use web messaging with {{MINTYDOCSPRODUCT}}.
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|Dimension=WebMessaging
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|ComingSoon=Yes
 
 
|Platform=GenesysCloud
 
|Platform=GenesysCloud
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|Prereq='''Prerequisites'''
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|ComingSoon=No
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|Context=Learn how to work with web messaging in {{MintyDocsProduct}}.
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*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
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|TSSection={{TSSection
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**'''Webdeployments''' > '''Configuration''' > '''All'''
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|sectionheading=Overview
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**'''Webdeployments''' > '''Deployment''' > '''All'''
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|description=Learn what web messaging is and how it works in {{MintyDocsProduct}}.
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|Section={{Section
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_messaging_overview}}
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|sectionHeading=Web messaging overview
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*[https://help.mypurecloud.com/articles/?p=240747 Supported browsers for web messaging]
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|anchor=Overview
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}}{{TSSection
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|alignment=Vertical
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|sectionheading=Get started with web messaging
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|structuredtext=Web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides instant; standalone; and real-time chat conversations, web messaging allows a customer to start a more persistent conversation on your website. Customers can converse with an agent or a bot and return later to pick up the conversation. Managers, supervisors, and agents can view the entire customer journey data attached to the web messaging interaction. 
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|description=Learn how to start using web messaging with {{MintyDocsProduct}}. If you are using web chat offers currently, you must complete the migration tasks first.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messaging_migration|display text=Migrate from web chat offers to web messaging offers}}
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Web messaging is available to Genesys Cloud customers only. It shares the same features and capabilities as the other Genesys Cloud [https://rcstaging.wpengine.com/?p=191146 messaging channels] that use [https://rcstaging.wpengine.com/?p=191675 ACD messaging] to allow agents to respond to customer interactions.
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer}}
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For more information, see [https://rcstaging.wpengine.com/?p=228564&post_type=article&preview=1&_ppp=6acb179cc1 About web messaging] in the Genesys Cloud Resource Center.
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}}{{TSSection
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|Status=No
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|sectionheading=Monitor web messaging offers
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}}{{Section
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|description=Learn how to monitor the performance of your web messaging offers.
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|sectionHeading=Configuration and deployment
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}}
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|anchor=ConfigDeploy
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_messaging_performance|display text=Web messaging performance}}
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|alignment=Vertical
 
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|structuredtext=Messenger enables web messaging through a predefined messenger window that customers use to interact with bots and agents. For the web messaging beta release, developers configure and deploy messenger using public REST APIs and the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK]. 
 
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For more information about how to configure and deploy messenger, see [https://developer.mypurecloud.com/api/webmessaging/getStarted.html Get started with web messaging] in the Genesys Cloud Developer Center.
 
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|Status=No
 
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}}{{Section
 
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|sectionHeading=Web messaging metrics and performance
 
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|anchor=Metrics
 
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|alignment=Vertical
 
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|structuredtext=Web messaging metrics appear in the Action Map Performance report. For more information, see the following:
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_chat_performance|anchor=WebMessagingPerformance|display text=Web messaging performance}}
 
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|Status=No
 
 
}}
 
}}
 
}}
 
}}

Latest revision as of 11:07, August 10, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to work with web messaging in Genesys Predictive Engagement.


Overview

Learn what web messaging is and how it works in Genesys Predictive Engagement.

Get started with web messaging

Learn how to start using web messaging with Genesys Predictive Engagement. If you are using web chat offers currently, you must complete the migration tasks first.

Monitor web messaging offers

Learn how to monitor the performance of your web messaging offers.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/About_web_messaging (2025-07-14 11:12:35)"
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