Difference between revisions of "ATC/Current/AdminGuide/About web messaging"

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{{Article
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{{TaskSummary
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|Standalone=No
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|DisplayName=About web messaging
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|DisplayName=Web messaging
 
 
|TocName=Web messaging
 
|TocName=Web messaging
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|Context=Genesys Cloud customers can learn how to use web messaging with {{MINTYDOCSPRODUCT}}.
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|Dimension=WebMessaging
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|ComingSoon=Yes
 
 
|Platform=GenesysCloud
 
|Platform=GenesysCloud
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|Prereq='''Prerequisites'''
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|ComingSoon=No
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|Context=Learn how to work with web messaging in {{MintyDocsProduct}}.
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*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
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|TSSection={{TSSection
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**'''Webdeployments''' > '''Configuration''' > '''All'''
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|sectionheading=Overview
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**'''Webdeployments''' > '''Deployment''' > '''All'''
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|description=Learn what web messaging is and how it works in {{MintyDocsProduct}}.
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|Section={{Section
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_messaging_overview}}
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|sectionHeading=Web messaging overview
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*[https://help.mypurecloud.com/articles/?p=240747 Supported browsers for web messaging]
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|anchor=Overview
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}}{{TSSection
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|alignment=Vertical
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|sectionheading=Get started with web messaging
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|structuredtext=Web messaging is an asynchronous, authenticated messaging experience that provides persistence across browser sessions. Unlike web chat, if a visitor closes and reopens their browser, or leaves and returns to your web site, it doesn't result in a new conversation with the visitor.
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|description=Learn how to start using web messaging with {{MintyDocsProduct}}. If you are using web chat offers currently, you must complete the migration tasks first.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messaging_migration|display text=Migrate from web chat offers to web messaging offers}}
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Web messaging is available to Genesys Cloud customers only. For more information about web messaging, see [https://rcstaging.wpengine.com/?p=228564&post_type=article&preview=1&_ppp=6acb179cc1 About web messaging] in the Genesys Cloud Resource Center.
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration}}
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|Status=Yes
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer}}
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}}{{Section
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}}{{TSSection
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|sectionHeading=Configuration and deployment
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|sectionheading=Monitor web messaging offers
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|anchor=ConfigDeploy
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|description=Learn how to monitor the performance of your web messaging offers.
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|alignment=Vertical
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}}
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|structuredtext=For the web messaging beta release, developers configure and deploy messenger using the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK] and public REST APIs. For more information, see the following: 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_messaging_performance|display text=Web messaging performance}}
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*[https://developer.mypurecloud.com/api/webmessaging/configure.html Configuration]
 
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*[https://developer.mypurecloud.com/api/webmessaging/deploy.html Deployment]
 
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|Status=Yes
 
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}}{{Section
 
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|sectionHeading=Web messaging metrics and performance
 
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|anchor=Metrics
 
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|alignment=Vertical
 
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|structuredtext=Web messaging metrics appear in the Action Map Performance report. For more information, see the following:
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_chat_performance|anchor=WebMessagingPerformance|display text=Web messaging performance}}
 
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|Status=Yes
 
 
}}
 
}}
 
}}
 
}}

Latest revision as of 11:07, August 10, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to work with web messaging in Genesys Predictive Engagement.


Overview

Learn what web messaging is and how it works in Genesys Predictive Engagement.

Get started with web messaging

Learn how to start using web messaging with Genesys Predictive Engagement. If you are using web chat offers currently, you must complete the migration tasks first.

Monitor web messaging offers

Learn how to monitor the performance of your web messaging offers.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/About_web_messaging (2025-07-14 17:35:14)"
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