Difference between revisions of "PEC-WFM/Current/Supervisor/HstDataVws"

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{{ArticleUnstructured
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|DisplayName=Historical Data  
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|DisplayName=Historical Data
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|TocName=Historical Data  
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|Platform=GenesysEngage-cloud
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|TocName=Historical Data
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|Dimension=  
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|Context=This topic lists the views in Historical Data.
 
|Application=Workforce Management
 
|Application=Workforce Management
 
|Role=Supervisor
 
|Role=Supervisor
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|Context=This topic lists the views in Historical Data.
 
 
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{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Building Volumes" page in the ''{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|display text=Workforce Management Supervisor Help}}'', which describes the new {{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|topic=ForecastMdl|display text=Forecast module }}.|2}}
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{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Building Volumes" page in the ''{{Link-SomewhereInThisVersion|manual=|topic=Welcome|anchor=|display text=Workforce Management Supervisor Help - BROKEN LINK - }}'', which describes the new {{Link-SomewhereInThisVersion|manual=|topic=ForecastMdl|anchor=|display text=Forecast module - BROKEN LINK - }}.|2}}
 
  
 
The views in Historical Data are:
 
The views in Historical Data are:
 
{|
 
{|
 
|-
 
|-
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| nowrap | '''Historical Data Volumes'''
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| nowrap="" |'''Historical Data Volumes'''
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| Displays '''Interaction Volumes''' and '''AHT''' for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
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|Displays '''Interaction Volumes''' and '''AHT''' for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
 
|-
 
|-
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| '''Historical Data Graphs'''
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|'''Historical Data Graphs'''
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| Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
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|Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
 
|}
 
|}
  
 
To open these views:
 
To open these views:
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#From the '''Home''' menu on the toolbar, select '''Forecast'''.
 
#From the '''Home''' menu on the toolbar, select '''Forecast'''.
 
#From the '''Forecast''' menu on the toolbar, select '''Historical Data'''.
 
#From the '''Forecast''' menu on the toolbar, select '''Historical Data'''.
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#From the '''Historical Data''' menu on the toolbar, select {{Link-SomewhereInThisManual|topic=HDVlmsVw|anchor=top|display text='''Volumes'''}} or {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text='''Graphs'''}}.
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#From the '''Historical Data''' menu on the toolbar, select {{Link-SomewhereInThisManual|topic=HDVlmsVw|anchor=top|display text=Volumes}} or {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Graphs}}.
 
#In the '''Objects''' tree, select an '''activity''', '''multi-site activity''', '''Site''', '''Business Unit''', or '''Enterprise'''.
 
#In the '''Objects''' tree, select an '''activity''', '''multi-site activity''', '''Site''', '''Business Unit''', or '''Enterprise'''.

Revision as of 20:12, September 29, 2020

This topic is part of the manual Workforce Management Web for Supervisors (Classic) Help for version Current of Workforce Management.



This topic lists the views in Historical Data.

Related documentation:
Tip
Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Building Volumes" page in the Workforce Management Supervisor Help, which describes the new Forecast module.

The views in Historical Data are:

Historical Data Volumes Displays Interaction Volumes and AHT for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
Historical Data Graphs Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.

To open these views:

  1. From the Home menu on the toolbar, select Forecast.
  2. From the Forecast menu on the toolbar, select Historical Data.
  3. From the Historical Data menu on the toolbar, select Volumes or Graphs.
  4. In the Objects tree, select an activity, multi-site activity, Site, Business Unit, or Enterprise.
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