Workforce Management Supervisor Help

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Related documentation:

• How Workforce Management works

Article	Description
Article	Description
Adjusting and splitting volumes	Set parameters in the forecast scenarios properties to adjust and split the volumes data.
Building staffing	Build staffing data, by defining the number of agents in forecast scenarios.
Building staffing for multiple activities	Build staffing data for multiple activities based on default forecasting objectives.
Building volumes	Set parameters that will be used to build volumes data in forecast scenarios for one or multiple activities.
Common controls in the UI	Learn about the controls that are commonly used throughout the views in the WFM Supervisor application.
Common forecasting tasks	Find out which common tasks can be completed in more than one Forecasting view.
Forecasts	Find out what's in the Forecast menu and sub menus, and learn how to work with forecasts and historical data.
Getting started	Learn about the basic features in WFM before you begin making forecast predictions. .
Logging in and out	Learn how to log in and switch between the classic Supervisors UI and the latest Forecast UI, and what you can change in user settings.
Managing overlays and events	Create and manage overlays and overlay events.
Managing shrinkage data	Manage the shrinkage data for activities in forecast scenarios, in some cases by applying templates.
Managing templates	Learn how use forecast templates to create forecasts for sites or business units that have little or no historical data.
Master Forecasts	Learn how to use the settings and understand and manage the data, and find events in the Master Forecast views.
Overlays	Learn how overlays impact forecast predictions, and understand overlay properties and data.
Performance	Learn how to display performance statistics for business units, sites, and activities.
Performance Alerts View	This topic describes how to configure visual alert notifications for unacceptable performance.
Performance Intra-Day View	Use the Intra-Day view to display performance statistics (both summarized and detailed) in a grid.
Performance Monitor View	Use the Monitor view to display performance statistics for the most recently completed timsetep.
Required and split staffing methods	Set the required staffing values and learn how to split multi-site activities staffing data between its associated activities.
Scenarios	Learn how to perform all of the basic tasks to help you manage forecast scenarios.
Shrinkage in scenarios	Learn about the types of data you'll find in the Shrinkage grid, how to navigate it, and customize it.
Staffing in scenarios	Learn about the types of data you'll find in the Staffing grid, how to navigate it, and customize it.
Templates	Learn when and how to use different template types and understand the template data.
Volumes in scenarios	Learn about the types of data you'll find in the Volumes grid, how to navigate it, and customize it.
What-If Window	Analyze how changes in statistics affect other factors by using what-If scenarios.