Drilldown: Article

None (9) · No (169) · Yes (7)

Draft:PEC-Developer (20) · Draft:PEC-IWD (14) · Draft:PEC-OU (73) · PEC-Developer (8) · PEC-IWD (13) · PEC-OU (57)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (36) · No (148) · Yes (1)

None (116) · Administrator (67) · Administrator, Agent, Developer (2)

Voice namespace (3) · Configuration namespace (3) · Agent namespace (3) · Email namespace (3) · Media namespace (3) · Service Client API (3) · Interaction namespace (3) · System namespace (3)

Other values: ; Account Manager Advanced Input - Preprocessing Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configuration features Configure a Dashboard Configure a Dashboard Row Configure IWD Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels CX Contact Analytics CX Contact Basics CX Contact Channels CX Contact Help CX Contact Solutions Guide Define the Calling Window (Time Constraints) Delivery and Retry Options Developer Console Developer Sandbox Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Enterprise Manager Exporting Filters Genesys Multicloud CX APIs Getting Started with CX Contact How Intelligent Workload Distribution works How IWD works How Outbound works Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Installing and Uninstalling Job Record Dashboard Lists Manage Consent Lists Manage Suppression Lists Monitor work items and emails Multi-channel Campaigns Outbound Outbound Dialing Modes Outbound Quick Start: Load a New Sub-campaign and Make a Call Outbound Schedules Dashboard Outbound Solutions Pacing and Optimization Partition-based Access Controls Preloading Record Dashboard Role-based Access Controls Roles and privileges for Workload Manager users Schedules SCXML-based Treatments Search for and Manage Contacts Search, display, manage, and update work items Set up IWD Settings SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Test IWD provisioning Time Zone Assignment Use Workload Manager User Actions Dashboard View and set IWD global options View Campaign Statistics View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas

Voice namespace (3) · System namespace (3) · Interaction namespace (3) · Media namespace (3) · Service Client API (3) · Configuration namespace (3) · Email namespace (3) · Agent namespace (3)

Other values: ; Account Manager Advanced Input - Preprocessing Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configuration features Configure a Dashboard Configure a Dashboard Row Configure IWD Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels CX Contact Analytics CX Contact Basics CX Contact Channels CX Contact Help CX Contact Solutions Guide Define the Calling Window (Time Constraints) Delivery and Retry Options Developer Console Developer Sandbox Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Enterprise Manager Exporting Filters Genesys Multicloud CX APIs Getting Started How IWD works Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Installing and Uninstalling Intelligent Workload Distribution Job Record Dashboard Lists Manage Consent Lists Manage Suppression Lists Monitor work items and emails Multi-channel Campaigns Outbound Outbound Dialing Modes Outbound Quick Start: Load a New Sub-campaign and Make a Call Outbound Schedules Dashboard Outbound Solutions Pacing and Optimization Partition-based Access Controls Preloading Record Dashboard Role-based Access Controls Roles and privileges for Workload Manager users Schedules SCXML-based Treatments Search for and Manage Contacts Search, display, manage, and update work items Set up IWD Settings SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Test IWD provisioning Time Zone Assignment Use Workload Manager User Actions Dashboard View and set IWD global options View Campaign Statistics View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas

None (180) · Journey (4) · OSHelp (1)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (7) · Administrator (51) · CXContact (111) · SCAPI (16)

None (118) · CX Contact (66) · Outbound,Outbound Administration (1)

None (181) · BO02, BO03 (2) · CE01 (2)

None (185)