Agent namespace

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Service Client API Reference for version Current of Developer.

Learn about the Agent namespace methods and type definitions in the Service Client API.

Methods

The Agent namespace includes the following methods:

get

Signature <static> get() → topic=AgentNamespace
Description Gets the agent's attributes.
Returns agent.Agent

getState

Signature <static> getState() → topic=MediaNamespace
Description Gets the agent's state.
Returns media.State

getStateList

Signature <static> getStateList() → {Array.<media.State>}
Description Gets the list of possible agent states.
Returns Array.<media.State>

setState

Signature <static> setState(stateOperationName)
Description Sets the agent's state.
Parameters
Name Type Description
stateOperationName string An operationName from the agent states list. See State.

Type definitions

The agent namespace includes the following object types:

Agent

Description Represents the JSON structure of the agent.
Type Object
Properties
Name Type Description
employeeId string The agent's unique identifier used for routing purposes.
firstname string The agent's first name.
lastname string The agent's last name.
username string The agent's username. This is a global unique ID.