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Article > Product : Genesys Agent Assist or Genesys Predictive Routing or Intelligent Workload Distribution & UseCase: None

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Standalone:
None (45) · No (183) · Yes (7)
productshort:
Draft:GAA (20) · Draft:PE-GPR (64) · Draft:PEC-IWD (40) · GAA (6) · PE-GPR (65) · PEC-IWD (38)
Platform:
None (73) · GenesysCloud (2) · GenesysEngage-cloud (125) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-onpremises (29) · GenesysEngage_cloud (2) · PrivateEdition (3) · PureEngage (1)
ComingSoon:
None (68) · No (163) · Yes (2)
Role:
None (203) · Administrator (18) · Administrator, Developer (2) · Administrator, Reviewer (2) · Agent (1) · Developer (1) · Staff (8)
DisplayName:
None (23) · Architecture (5) · Configure IWD (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · High availability and disaster recovery (4) · Create and update users and roles (4) · What you can monitor (4) · Before you begin (4)
Other values:
TocName:
None (56) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · Upgrade, rollback, or uninstall (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Upload interaction and other data (3) · Create and update predictors (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · How to configure score expressions (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · Configure the Plugin (3)
Other values:
Dimension:
None (216) · ADResponse (1) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (4)
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Manual:
None (5) · Admin (4) · Administrator (36) · Agent (3) · Deployment (39) · Developers (4) · Help (86) · IWDDMPEGuide (20) · IWDPEGuide (22) · ReleaseNote (1) · WDEPlugin (13)
Application:
None (222) · Agent Desktop (4) · Agent Setup, Platform Administration (2) · Agent Workspace (3) · GPR Core Platform (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (214) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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