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Article > Product : Chat or Digital Channels or Genesys Predictive Routing

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Standalone:
None (37) · No (180) · Yes (12)
productshort:
DC (9) · Draft:DC (7) · Draft:PE-GPR (64) · Draft:PEC-Chat (3) · Draft:PEC-DC (45) · Draft:PEP-DC (1) · PE-GPR (65) · PEC-Chat (3) · PEC-DC (32)
Platform:
None (97) · GenesysCloud (1) · GenesysEngage-cloud (96) · GenesysEngage-onpremises (34) · PureEngage (1)
ComingSoon:
None (48) · No (180) · Yes (1)
Role:
None (188) · Administrator (21) · Administrator, Agent, Supervisor (2) · Administrator, Developer (6) · Administrator, Reviewer (2) · Adminstrator (2) · Staff (8)
DisplayName:
None (18) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · Provisioning overview (4) · Provision API keys (4) · Pre-configure tenant objects (4) · Enable a tenant for Digital Channels (4) · Deploy Digital Channels using Docker Compose (4) · What you can monitor (4) · Before you begin (4)
Other values:
TocName:
None (77) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Monitor predictor feature coverage (3) · Upload interaction and other data (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · Create and update predictors (3) · View the Agent Profile schema (3) · Agent Variance report (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3)
Other values:
Dimension:
None (210) · deploydigital (4) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · sr (3)
Product: (Click arrow to add another value)
Manual:
None (14) · Administrator (24) · DCPEGuide (43) · Deployment (52) · Developers (10) · Help (86)
Application:
None (213) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4) · GPR Core Platform (2)
UseCase:
None (229)
PEPageType:
None (216) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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