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Article > Role : Administrator or Administrator, Agent, Supervisor or Agent & Manual : Administrator or CX Insights or ManageCC or None

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Standalone:
None (21) · No (263) · Yes (54)
productshort:
Draft:PEC-AS (53) · PEC-AS (53) · PEC-WFM (22) · Draft:PEC-WFM (22) · Draft:PEC-CAB (15) · PEC-CAB (15) · PEC-ES (12) · Draft:PEC-ES (12) · PEC-GPA (11) · Draft:PEC-GPA (11) · PEC-DC (10) · Draft:PEC-DC (10) · PEC-IVR (7) · Draft:PEC-PA (7) · Draft:PEC-IVR (7) · Draft:PEC-GS (7) · PEC-GS (6)
Other values:
Platform:
None (48) · Genesys Multicloud CX (3) · GenesysCloud (6) · GenesysEngage-cloud (274) · GenesysEngage-onpremises (7)
ComingSoon:
None (2) · No (335) · Yes (1)
Role: (Click arrow to add another value)
DisplayName:
Standard Responses (4) · DNs (3) · Get started (3) · Voicemail management (3)
Other values:
TocName:
None (17) · DNs (3) · Voicemail management (3)
Other values:
Dimension:
None (315) · CallbackClickToCall (6) · Journey (4) · Metrics (6) · OSHelp (1) · sr (6)
Product:
None (6) · Administrator (1) · Agent (6) · Agent folder (1) · Agent Setup (106) · Agent Workspace (4) · Callback (30) · Chat (2) · Cloud Data Download Service (2) · Digital Channels (15) · Email (2) · eServices Manager (24) · Genesys Authentication (1) · Genesys Recording, Quality Management, and Speech Analytics (10) · Genesys Softphone (13) · Gplus Adapter for Salesforce (22) · Intelligent Workload Distribution (7) · IVR Administration (14) · Outbound (CX Contact) (1) · Platform Administration (7) · Reporting (8) · Routing and Designer (2) · Solutions (6) · System-Level Documentation (2) · Voice (2) · Workforce Management (44)
Manual: (Click arrow to add another value)
Application:
None (61) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (8) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback (30) · Designer (10) · Designer, Platform Administration (2) · intelligent Workload Distribution (2) · IVR Administration (16) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (10) · Reporting Administration GCXI (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2)
UseCase:
None (323) · BO02 (3) · BO02, BO03 (2) · CE01 (2) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (338)

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