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Article > Dimension: None & Product : Genesys Dialog Engine or Intelligent Workload Distribution

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Standalone:
None (41) · No (83) · Yes (11)
productshort:
Draft:GDE (25) · Draft:PEC-IWD (40) · GDE (32) · PEC-IWD (37)
Platform:
None (68) · GenesysCloud (2) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (23) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage_cloud (2) · PureConnect, GenesysEngage-cloud (9)
ComingSoon:
None (47) · No (86) · Yes (1)
Role:
None (123) · Administrator (9) · Administrator, Developer (2)
DisplayName:
None (18) · Architecture (5) · High availability and disaster recovery (4) · Before you begin (4) · Configure IWD (4) · Utterances (3) · Overview (3) · Confirmations (3) · Create your first chat bot (3) · Intents (3)
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TocName:
None (79) · Configure IWD (2) · Create your first bot (3) · Deploy in AWS (1) · Frequently Asked Questions (2) · How IWD works (2) · Intelligent Workload Distribution (2) · Intent Accuracy Report (2) · Intent Disambiguation (2) · IWD Queries (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (1) · Testing your bot (2) · Testing your Bot (1) · Toc Entry (1) · topic-two (1) · TPC001 (1) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · Versioning bots (2) · Videos (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)
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Manual:
None (5) · Administrator (33) · Deployment (4) · IWDDMPEGuide (20) · IWDPEGuide (22) · ReleaseNote (3) · Troubleshooting (2) · User (45)
Application:
None (132) · Agent Setup, Platform Administration (2)
UseCase:
None (131) · BO02 (1) · BO02, BO03 (2)
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None (115) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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