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Article > ComingSoon: None & Product : Genesys Predictive Engagement or Genesys Predictive Routing or Intelligent Workload Distribution

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Standalone:
None (74) · No (33) · Yes (19)
productshort:
ATC (35) · Draft:ATC (32) · Draft:PE-GPR (12) · Draft:PEC-IWD (19) · PE-GPR (9) · PEC-IWD (18)
Platform:
None (68) · GenesysCloud (2) · GenesysEngage-cloud (44) · GenesysEngage-cloud, PureConnect, GenesysCloud (6) · GenesysEngage-onpremises (1) · PureConnect, GenesysCloud, GenesysEngage-cloud (4) · PureEngage (1)
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Role:
None (125)
DisplayName:
None (30) · Architecture (7) · High availability and disaster recovery (4) · Before you begin (4) · What you can monitor (4) · Deprecation-Deprecation: select filters on journey event metrics (3) · How Does GPR Score Agents? (3)
Other values:
TocName:
None (74) · About (1) · About the Genesys Predictive Engagement gadgets (2) · About the plugin (2) · Architecture (2) · Configuration (2) · Configure IWD (2) · Configure the plugin (2) · Deploy the tracking snippet (2) · Genesys Multicloud CX (1) · Genesys Multicloud CX Prerequisites (4) · Genesys Predictive Routing API (1) · How Does GPR Score Agents? (3) · How Pacing works (2) · Install the plugin (2) · Installation (2) · Prepare for Office 365 integration (2) · Prerequisites (2) · Roles and privileges for Workload Manager users (2) · Routing Scenarios Using GPR (2) · Test IWD provisioning (2) · The Genesys Predictive Engagement tab (2) · Troubleshooting (2) · View Summary (2) · View your uploaded data (2) · What you can monitor (4)
Dimension:
None (117) · GPRAnalysis (4) · GPRDataUpload (2) · Journey (2)
Product: (Click arrow to add another value)
Manual:
None (27) · AdminGuide (6) · Administrator (12) · AgentGuide (7) · Deployment (4) · Developers (2) · Event (2) · Help (14) · IWDDMPEGuide (12) · IWDPEGuide (13) · PacingServiceDeployment (15) · SDK (2) · WDEPlugin (9)
Application:
None (125)
UseCase:
None (125)
PEPageType:
None (119) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2)

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