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Article > ComingSoon: No & Dimension: None & Product : Agent Setup or Agent Workspace or Genesys Predictive Engagement or Genesys Predictive Routing or Genesys Skills Management or None

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Standalone:
None (19) · No (589) · Yes (39)
productshort:
Draft:ATC (84) · Draft:PEC-AS (80) · ATC (73) · Draft:PEC-GSM (59) · PEC-AS (55) · PE-GPR (54) · Draft:PE-GPR (49) · PEC-AD (32) · Draft:PEC-AD (32) · PrivateEdition (11) · Draft:PEC-Dev (10) · Draft:Mixed (10) · PEC-Developer (9) · Mixed (8) · PEC-DC (7) · Draft:SF (7) · Draft:HCA (6) · Draft:PEC-Admin (5)
Other values:
Platform:
None (142) · GenesysCloud (34) · GenesysEngage-cloud (313) · GenesysEngage-cloud, PureConnect, GenesysCloud (3) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (52) · GenesysEngage-onpremises, PureConnect, GenesysCloud (20) · PureConnect (6) · PureConnect, GenesysCloud (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (68)
ComingSoon: (Click arrow to add another value)
Role:
None (435) · Administrator (140) · Administrator, Agent, Supervisor (4) · Administrator, Developer (1) · Administrator, Reviewer (2) · Administrator, Supervisor (1) · Agent, Supervisor (52) · Staff (8) · Supervisor (4)
DisplayName:
Get started (7) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · None (4) · Monitor predictor feature coverage (4) · Create and update users and roles (4) · View model accuracy (4) · Standard responses (4) · View KPI outcome (4) · The Settings menu (4) · Interdependencies (4)
Other values:
TocName:
None (67) · Genesys Multicloud CX (9) · Genesys Cloud CX (9) · PureConnect (6) · Create and update users and roles (4) · Standard responses (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · The Settings menu (4) · View model accuracy (4)
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Dimension: (Click arrow to add another value)
Product: (Click arrow to add another value)
Manual:
ManageCC (131) · Help (73) · AdminGuide (58) · Agent (54) · Deployment (50) · None (39) · Event (26) · AgentGuide (22) · SDK (22) · Administrator (18) · AIUG (14) · Admin (12) · PDNAM (11) · MessengerSDK (11) · KBA (10) · WebAPIs (9) · PEGuide (8) · SCAPI (8) · Operations (7) · WWEPEGuide (6)
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Application:
None (527) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (2) · GPR Core Platform (2) · Platform Administration (10) · Reporting, Reporting GCXI (1) · Workforce Management (2)
UseCase:
None (641) · CE16, CE18, CE19, CE27, CE29 (2) · CE37 (2) · SL09 (2)
PEPageType:
None (633) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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