Difference between revisions of "ATC/Current/AdminGuide/Action maps"

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|Standalone=No
 
|Standalone=No
 
|DisplayName=Build an action map
 
|DisplayName=Build an action map
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|Platform=PureEngage, PureConnect, PureCloud
 
 
|TocName=Build action maps
 
|TocName=Build action maps
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|Context=Review all the steps involved in building the tools that {{MINTYDOCSPRODUCT}} uses to engage users.
 
|ComingSoon=No
 
|ComingSoon=No
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|Context=Review all the steps involved in building the tools that {{MINTYDOCSPRODUCT}} uses to engage users.
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|Platform=PureEngage, PureConnect, PureCloud
 
|Prereq='''Prerequisites'''
 
|Prereq='''Prerequisites'''
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* [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
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** '''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' permissions (to create action maps)
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*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
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** '''Journey '''>''' Action Target '''> '''View''' permission (to select a team to handle interactions from the action map)
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**'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' permissions (to create action maps)
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* {{#mintydocs_link:topic=Segments|anchor=CreateSegment|link text=Create segments}}.
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**'''Journey '''>''' Action Target '''> '''View''' permission (to select a team to handle interactions from the action map)
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* {{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}.
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*{{#mintydocs_link:topic=Segments|anchor=CreateSegment|link text=Create segments}}.
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_engagements|display text=Create user engagements}}.
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*{{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}.
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_engagements|display text=Create user engagements}}.
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=Overview
 
|sectionHeading=Overview
 
|anchor=Overview
 
|anchor=Overview
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|Standalone=No
 
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|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
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|image=ActionMaps.png
 
 
|Media=Image
 
|Media=Image
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|structuredtext=# Click '''Admin''' <nowiki> > </nowiki> '''Altocloud''' <nowiki> > </nowiki>'''Action Maps'''.
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|image=AMOverview.png
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# Click '''Create action map'''.<br />
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|structuredtext=#Click '''Admin''' <nowiki> > </nowiki> '''Altocloud''' <nowiki> > </nowiki>'''Action Maps'''.
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=Trigger the action map based on:}}
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#Click '''Create action map'''.
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#* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Segment match}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=Select the trigger for the action map:}}
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#* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=User activity}}
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#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Segment match}}
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#* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Outcome probability}}
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#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=User activity}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Engage|display text=Configure user engagement.}}
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#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Outcome probability}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|display text=Configure outcome probabilities.}}
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#{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Select_action}}.
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Apply the action map to specific web pages.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|display text=Configure outcome probabilities.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route|display text=Route the action map to a target.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Apply the action map to specific web pages.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=Prioritize the action map.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Route|display text=Route the action map to a target.}}
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|fullwidth=No
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=Prioritize the action map.}}
 
|Status=No
 
|Status=No
 
}}
 
}}
 
}}
 
}}

Revision as of 17:25, February 20, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

Review all the steps involved in building the tools that Genesys Predictive Engagement uses to engage users.

Prerequisites

Overview

  1. Click Admin > Altocloud > Action Maps.
  2. Click Create action map.
  3. Select the trigger for the action map:
  4. [[ATC/Current/AdminGuide/Select_action|]].
  5. Configure outcome probabilities.
  6. Apply the action map to specific web pages.
  7. Route the action map to a target.
  8. Prioritize the action map.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Action_maps (2024-05-05 03:28:30)"
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