Difference between revisions of "ATC/Current/AdminGuide/About web messaging"

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{{Article
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{{TaskSummary
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|Standalone=No
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|DisplayName=About web messaging
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|DisplayName=Web messaging
 
 
|TocName=Web messaging
 
|TocName=Web messaging
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|Context=Genesys Cloud customers can learn how to use web messaging with {{MINTYDOCSPRODUCT}}.
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|Platform=GenesysCloud
 
|ComingSoon=Yes
 
|ComingSoon=Yes
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|Platform=GenesysCloud
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|Context=Learn how to work with web messaging in {{MintyDocsProduct}}.
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|Prereq='''Prerequisites'''
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|TSSection={{TSSection
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|sectionheading=Overview
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*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
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|description=Learn what web messaging is and how it works in {{MintyDocsProduct}}.
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**'''Webdeployments''' > '''Configuration''' > '''All'''
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_messaging_overview}}
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**'''Webdeployments''' > '''Deployment''' > '''All'''
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|Section={{Section
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|sectionheading=Configuration and deployment
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|sectionHeading=Web messaging overview
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|description=Learn how to configure and deploy messenger.  
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|anchor=Overview
 
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|alignment=Vertical
 
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|structuredtext=Web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides instant; standalone; and real-time chat conversations, web messaging allows a customer to start a more persistent conversation on your website. Customers can converse with an agent or a bot and return later to pick up the conversation. Managers, supervisors, and agents can view the entire customer journey data attached to the web messaging interaction. 
 
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Web messaging is available to Genesys Cloud customers only. It shares the same features and capabilities as the other Genesys Cloud [https://rcstaging.wpengine.com/?p=191146 messaging channels] that use [https://rcstaging.wpengine.com/?p=191675 ACD messaging] to allow agents to respond to customer interactions.
 
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For more information, see [https://rcstaging.wpengine.com/?p=228564&post_type=article&preview=1&_ppp=6acb179cc1 About web messaging] in the Genesys Cloud Resource Center.
 
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|Status=No
 
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}}{{Section
 
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|sectionHeading=Configuration and deployment
 
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|anchor=ConfigDeploy
 
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|alignment=Vertical
 
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|structuredtext=Messenger enables web messaging through a predefined messenger window that customers use to interact with bots and agents. For the web messaging beta release, developers configure and deploy messenger using public REST APIs and the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK]. 
 
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For more information about how to configure and deploy messenger, see [https://developer.mypurecloud.com/api/webmessaging/getStarted.html Get started with web messaging] in the Genesys Cloud Developer Center.
 
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|Status=No
 
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}}{{Section
 
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|sectionHeading=Web messaging metrics and performance
 
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|anchor=Metrics
 
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|alignment=Vertical
 
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|structuredtext=Web messaging metrics appear in the Action Map Performance report. For more information, see the following:
 
  
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}}
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<br />
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration}}
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}}{{TSSection
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|sectionheading=Web messaging metrics and performance
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|description=Learn about the web messaging metrics that appear in the Action Map Performance report.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|anchor=AMPRmetrics|display text=Action Map Performance report metrics}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_messaging_performance|display text=Web messaging performance}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_messaging_performance|display text=Web messaging performance}}
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|Status=No
 
 
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Revision as of 20:03, January 6, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Feature coming soon!Learn how to work with web messaging in Genesys Predictive Engagement.


Overview

Learn what web messaging is and how it works in Genesys Predictive Engagement.

Configuration and deployment

Learn how to configure and deploy messenger.


Web messaging metrics and performance

Learn about the web messaging metrics that appear in the Action Map Performance report.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/About_web_messaging (2025-07-14 02:56:40)"
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