Difference between revisions of "ATC/Current/AdminGuide/About segments"
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| − | |description=Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget. | + | |description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}} | ||
Revision as of 13:23, November 17, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.
Best practices and examples
Review best practices and examples to improve how you build segments.
Segments
Feature coming soon: Customer segments
Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
Attributes and operators
Conditions are the criteria by which Genesys Predictive Engagement assigns visitors to segments. Every condition must have an operator.
Use segments
Use segments to trigger action maps and evaluate user activity.
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