Difference between revisions of "ATC/Current/AdminGuide/About segments"

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|sectionheading=Segments
 
|sectionheading=Segments
|description=Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
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|description=Create and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}}

Revision as of 12:02, November 5, 2020

Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.


Best practices and examples

Segments

Create and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.

Attributes and operators

Conditions are the criteria by which Genesys Predictive Engagement assigns visitors to segments. Every condition must have an operator.

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