Difference between revisions of "ATC/Current/AdminGuide/About segments"

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|Context=Learn how to identify (segment) users based on their shared characteristics. Later, you design {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}} to engage specific segments of users and then {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=filter by segments }} to evaluate how well you are engaging them.
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|Context=Learn how to identify (segment) visitors based on their shared characteristics. Later, you design {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}} to engage specific segments of visitors and then {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=filter by segments }} to evaluate how well you are engaging them.
 
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|sectionheading=Best practices and examples
 
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|description=Review best practices and examples to improve how you build segments.
 
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|sectionheading=Segments
 
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|description=Build and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
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|description=Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}}
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|sectionheading=Attributes and operators
 
|sectionheading=Attributes and operators
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|description=Conditions are the criteria by which {{MINTYDOCSPRODUCT}} assigns users to segments. Every condition must have an operator.
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|description=Conditions are the criteria by which {{MINTYDOCSPRODUCT}} assigns visitors to segments. Every condition must have an operator.
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|sectionheading=Use segments
 
|sectionheading=Use segments
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|description=Use segments to trigger action maps and to evaluate user activity.
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|description=Use segments to trigger action maps and evaluate user activity.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map when a segment matches}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map when a segment matches}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=Filter the Visitor Activity report by segments}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=Filter the Visitor Activity report by segments}}

Revision as of 13:51, November 4, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.


Best practices and examples

Review best practices and examples to improve how you build segments.

Segments

Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.

Attributes and operators

Conditions are the criteria by which Genesys Predictive Engagement assigns visitors to segments. Every condition must have an operator.

Use segments

Use segments to trigger action maps and evaluate user activity.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/About_segments (2024-07-28 05:19:21)"
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