Difference between revisions of "ATC/Current/AdminGuide/About actions"
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|Context=An action represents the steps you want to take to engage with users or to further related business outcomes. Actions are organized in the Action Library. | |Context=An action represents the steps you want to take to engage with users or to further related business outcomes. Actions are organized in the Action Library. | ||
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| − | |sectionheading=Overview | + | |sectionheading=Overview of actions and action maps |
| − | |description=An action | + | |description=An action represents the steps you want to take to engage with users or to further related business outcomes. {{MINTYDOCSPRODUCT}} supports numerous types of actions, including content offers, webhooks, and webchats. An action map defines when and how you use a particular action. |
| − | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps}} | |
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions_and_action_maps}} | ||
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|sectionheading=Action Library | |sectionheading=Action Library | ||
Revision as of 19:30, February 19, 2020
An action represents the steps you want to take to engage with users or to further related business outcomes. Actions are organized in the Action Library.
Contents
Overview of actions and action maps
An action represents the steps you want to take to engage with users or to further related business outcomes. Genesys Predictive Engagement supports numerous types of actions, including content offers, webhooks, and webchats. An action map defines when and how you use a particular action.
- About action maps
- [[ATC/Current/AdminGuide/About_actions_and_action_maps|]]
Action Library
Use the Action Library to build a collection of reusable actions, such as content offers and webhooks, for use with action maps.
Content offers
Content offers allow you to present highly customized, personalized offers to your website visitors.
Webhooks
You build webhooks to integrate with external systems. Webhooks use PureCloud integrations and data actions.
- [[ATC/Current/AdminGuide/Overview|]]
- Video
- [[ATC/Current/AdminGuide/Scenario:_Spa_booking_integration|]]
- Configure a PureCloud integration
- Configure a PureCloud data action
- Create a webhook
- Use a webhook with an action map
- Go-live checklist
- [[ATC/Current/AdminGuide/Monitor_webhooks|]]
- [[ATC/Current/AdminGuide/Troubleshoot|]]
Web chats
Web chats present simple chats to users. To build them, you define what the offer text should be and what the chat window looks like.
Monitor your actions
Use Genesys Predictive Engagement's analytics to evaluate the effectiveness of your actions.