Difference between revisions of "ATC/Current/AdminGuide/About actions"
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Design the verbiage and visual styling}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Design the verbiage and visual styling}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=Save|display text=Publish a content offer}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=Save|display text=Publish a content offer}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=COMonitor|display text=Monitor a content offer's performance}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Webhooks | |sectionheading=Webhooks | ||
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=ChatOffer|display text=Chat offer}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=ChatOffer|display text=Chat offer}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=ChatWindow|display text=Chat window}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=ChatWindow|display text=Chat window}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=WCMonitor|display text=Monitor a web chat's performance}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Monitor your actions | |sectionheading=Monitor your actions | ||
Revision as of 13:33, January 16, 2020
An action represents the steps you want to take to engage with users or to further related business outcomes. Actions are organized in the Action Library.
Overview
An action is a specific method by which you want to engage your users or further a business goal. An action map defines when and how you use actions. For each action map, you will select one action.
- [[ATC/Current/AdminGuide/About_actions_and_action_maps|]]
Action Library
Use the Action Library to build a collection of reusable actions, such as content offers and webhooks, for use with action maps.
Content offers
Content offers allow you to present highly customized, personalized offers to your website visitors.
Webhooks
You build webhooks to integrate with external systems. Webhooks use PureCloud integrations and data actions.
- [[ATC/Current/AdminGuide/About_webhooks|]]
- [[ATC/Current/AdminGuide/Overview|]]
- [[ATC/Current/AdminGuide/Scenario:_Spa_booking_integration|]]
- Configure a PureCloud integration
- Configure a PureCloud data action
- Create a webhook
- Use a webhook with an action map
- Go-live checklist
- [[ATC/Current/AdminGuide/Monitor_webhooks|]]
- [[ATC/Current/AdminGuide/Troubleshoot|]]
Web chats
Web chats present simple chats to users. To build them, you define what the offer text should be and what the chat window looks like.
Monitor your actions
Use Genesys Predictive Engagement's analytics to evaluate the effectiveness of your actions.